EndSubscription
Checked 26 October 2026

How to cancel IPSY

Personalized Beauty Discovery, Inc. runs IPSY in the US, from Santa Monica, California. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with IPSY so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase IPSY until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if IPSY never cancels
Cancel IPSY for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel IPSY

Fill out one short form. We mail an official termination letter to IPSY's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

IPSY, Attention: Legal Department903 Colorado Ave.Santa Monica, CA, 90401USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the IPSY subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel IPSY yourself

TLDR: Open Account, then Cancel Membership, and finish before 11:59pm Pacific on the 25th, or the next box is still billed. IPSY does not refund a box that has already been charged.

Cancel in your account

You can sign in. Cancel each active membership on its own.

  1. 01Sign in at ipsy.com before the deadline.
  2. 02Open Account in the top right.
  3. 03Find the membership and click View Membership, then Cancel Membership.
  4. 04Sign in again when asked, then click Continue Cancellation.
  5. 05Stop when the screen says the cancellation went through.

The terms describe the same idea from Your Membership, then Cancel Membership. Use whichever screen your account shows. The privacy notice mentions Account, then Edit Account Settings. The help article is the one with the confirmation screen.

How to know it worked

  • The help article says a confirmation message appears on the screen. Screenshot it.
  • Cancel by 11:59 pm Pacific time on the 25th, or the next month's box is still billed and shipped. The help article and the terms use that same cutoff.
  • A cancel after 11:59 pm Pacific time on the 25th waits until the following month. If you have more than one membership, each one needs its own cancel.

Watch out for

  • Current plans are IPSY Original, IPSY Extra, and IPSY Ultimate. IPSY's own site index says Original was Glam Bag, Extra was BoxyCharm, and Ultimate was Icon Box or Glam Bag X. An old name on a statement can still be one of these plans.
  • The help page lists Original at $15 a month, Extra at $32 a month, and Ultimate at $65 a quarter. US shipping is $1.99 on each shipment. Annual Original shipping is included in the yearly charge. Annual Extra shipping is $14.99. The fee on your Membership page controls if it differs.
  • Ultimate is an add-on to Original or Extra, not a standalone plan. It ships in February, May, August, and November, and it replaces the base bag that month. Cancel it by 11:59 pm Pacific time on the 25th of the month before that Ultimate month.
  • An annual plan renews the day after the 25th of the last month of the term. Cancel by 11:59 pm Pacific time on that 25th. Cancelling the annual plan does not stop bags you already paid for.
  • Skip a Month and Adjust Frequency are not cancellation. Skip, if you set it by 11:59 pm Pacific time on the 25th, skips one box. The next month starts again unless you skip or cancel.
  • Add-ons are a separate charge once you place that order. The terms say there are no cancellations after an order is placed.

IPSY refunds

  • IPSY says it does not process refunds, and it does not accept returns of a box or of a product in the box.
  • The annual-membership help page says the same: no refunds, returns, or exchanges, and no cancellation after an order is placed.
  • If you cancel an annual plan, you keep the remaining prepaid boxes, and you keep shop and add-on access. The renewal for the next year is what stops. That is not a refund of the year you paid.
  • A bag already billed because you missed the 25th still comes. Cancelling does not refund that shipment.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel IPSY

  • You cannot log in, or do not remember the email

    The notice goes to IPSY's legal department in your name and address. No login, no password.

  • You cancelled after the 25th and another box was charged

    The notice dates the cancellation against the 11:59 pm Pacific time cutoff, which is what decides whether the next box still ships.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • Glam Bag or BoxyCharm is still billing after you cancelled one plan

    The notice names each plan, including an older Glam Bag, BoxyCharm, or Icon Box name, so one membership is not left active.

  • You would rather not chase support

    We post and email the notice, then follow up with IPSY until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling IPSY

What people ask about IPSY.

What are the IPSY plans called now?

IPSY Original, IPSY Extra, and IPSY Ultimate. IPSY's site index says those were marketed before as Glam Bag, BoxyCharm, and Icon Box or Glam Bag X. Original is $15 a month for 5 deluxe samples. Extra is $32 a month for 5 full-size products. Ultimate is $65 a quarter for 8 full-size products, and it requires Original or Extra underneath it.

When do I have to cancel IPSY?

By 11:59 pm Pacific time on the 25th. That skips the next month's box. After that time, you still get the next box, and the stop starts the month after. An annual plan uses the 25th of the month before the year renews. Ultimate uses the 25th of the month before that quarterly box.

I cancelled my annual IPSY plan. Do I get the money back?

IPSY says no. You keep the prepaid boxes that are left, and you can still use the shop and add-ons. The next yearly renewal is what stops. There is no refund, return, or exchange.

Does skipping a month cancel IPSY?

No. Skip a Month, if you set it by 11:59 pm Pacific time on the 25th, skips the next box only. Billing starts again the following month unless you skip again or cancel.

I have two IPSY memberships. Do I cancel once?

No. The help article says each active subscription is cancelled on its own. Ultimate is separate from the Original or Extra plan under it.

Can you cancel IPSY without me logging in?

Yes. The notice goes to IPSY in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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