How to cancel Springboard

Email a withdrawal

You are enrolled in a program.

1. 01Email support@springboard.com and say you are cancelling or withdrawing.
2. 02Include the email on the account and the program name.

The terms say some students can also withdraw in the account. The contact page tells enrolled students to use students@springboard.com. A paid extension, if you stay past the program length, is billed every month until you finish or cancel. Cancelling in the middle of that month does not prorate it.

Leave a voicemail

You want them to call back.

1. 01Call +1 (415) 966 2533 and leave a voicemail.

The contact page says they answer within 1 business day.

Mail a notice

You want it on paper.

1. 01Write that you are withdrawing, and include the email on the account.
2. 02Mail it to Springboard, Ste 400, 98 Battery Street, San Francisco, CA 94111.

The contact page says to write to that address.

How to know it worked

• —Keep the email reply. That is your record of the withdrawal.
• —A paid extension stops future months only after you cancel. The month already billed is not split.

Watch out for

• —The program price is fixed once you buy it. It covers only the length on your program page. Staying longer means a monthly paid extension.
• —If a card expires and you do not cancel the account, the terms say they may keep billing that card.

Springboard refunds

• —The terms say a full or partial refund depends on the withdrawal date, and that a prorated refund may be offered after the full-refund window. The exact steps are in the course catalog. Outside that policy, refunds are not guaranteed.
• —The payment page says every plan includes a full refund if you are not satisfied in the first 7 days, and that an upfront payment dropped after those 7 days is not refunded.