Do it yourself
Cancel Teal yourself
TLDR: Open the Teal+ Subscription tab and click Cancel Subscription before the renewal date, because the charge can hit within 24 hours of the period ending. Teal+ lasts until the period ends, then becomes free, and a cancel does not refund the charge.
Cancel a renewing plan
Teal+ renews on its own.
- 01On the website, click your initials at the bottom left.
- 02Open the Teal+ Subscription tab.
- 03Click Cancel Subscription.
The terms also point to app.tealhq.com/my-account/subscription. Do it before the renewal date. The charge can hit within 24 hours of the end of the period. The cancel starts when the period ends. You keep Teal+ until then. The button disappears when it works, and the end date shows. The terms say to look for the cancellation confirmation banner. On a phone, scroll down in account settings to see the plan. A plan that does not renew has no Cancel button. It ends on the date shown, and you do not have to do anything.
Mail a notice
You want it on paper. The terms say to write here.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Teal Labs, Inc., 7800 SW 57th Ave, South Miami, FL 33143.
Questions about the terms go to hello@tealhq.com. A refund request goes to membersupport@tealhq.com. Deleting the account is separate and can cut off access right away. Export your files first. Wiping them from active systems can take up to 30 days.
How to know it worked
- Teal+ lasts until the period ends, then it becomes the free plan.
- A price increase is emailed before the next renewal. Cancel before that date if you do not want the new price.
Watch out for
- Plans can be weekly, monthly, quarterly, or yearly. The price is on tealhq.com/pricing.
- You have to check that the cancel went through. Teal says a missed cancel is on you.
- Newsletter unsubscribe is not a plan cancel. That address is membersupport+unsubscribe@tealhq.com, or the link in the email.
Teal refunds
- A cancel does not refund the charge. Email membersupport@tealhq.com with the reason and the account email.
- They only consider a request inside the window: 2 days for a weekly plan, 7 days for a monthly plan, and 14 days for a quarterly or yearly plan, counted from the start of that billing period. Asking does not mean they will pay it.
Sources · checked 28 October 2026

