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Checked 26 October 2026

How to cancel Proactiv

Alchemee LLC runs Proactiv in the US, from Hawthorne, New York. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Proactiv so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Proactiv until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Proactiv never cancels
Cancel Proactiv for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Proactiv

Fill out one short form. We mail an official termination letter to Proactiv's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Alchemee LLC, Attn: General Counsel3 Skyline DriveHawthorne, NY, 10532USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Proactiv subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Proactiv yourself

TLDR: Cancel future shipments in chat on proactiv.com, or call 1-800-309-4796. You are charged when an order ships, a shipment already out can still arrive, and a timely return is refunded less shipping and handling within 60 days of receipt.

Cancel in chat

You can log in. The terms and the contact page both say to cancel future shipments in chat.

  1. 01Go to proactiv.com and sign in.
  2. 02Start the chat.
  3. 03Say you want to cancel future shipments.
  4. 04Give the email on the account.

The contact page lists chat Monday to Friday, 9am EST to 6pm EST. The terms say chat is between 9am and 6pm EST.

Cancel by phone

You cannot log in, or you want to speak to someone.

  1. 01Call 1-800-309-4796, or 888-499-8951. The terms mark 888-499-8951 as free.
  2. 02Say you want to cancel future shipments.
  3. 03Give the email on the account.
  4. 04Ask the agent to confirm it.

How to know it worked

  • Ask the chat or the phone agent to confirm that future shipments are cancelled.
  • You are charged when an order ships. A cancel stops later shipments.
  • Keep the chat record or ask for the confirmation in writing.

Watch out for

  • The contact page says you are charged when the order ships. Cancel future shipments before the next one goes out.
  • A shipment that has already gone out can still arrive. You were charged when it shipped.
  • If more than one payment method is on file, the terms let them charge another one when the first fails. That permission stays until you revoke it at least 3 business days before the next payment, by calling customer service.
  • If a card fails for a later shipment, the terms say the account may be converted to pay-by-check, with an invoice in the box.

Proactiv refunds

  • The terms say they refund the payment when a product is timely returned or cancelled. A credit card refund is issued within 7 business days after they receive the returned product.
  • The contact page says you can return the containers, even if empty, within 60 days of receipt for a refund of the purchase price less shipping and handling.
  • Ship returns to Proactiv, 2225 W Cheyenne Ave, Las Vegas, NV 89032. Include the original invoice, or your name and shipping address.
  • Cancelling future shipments does not by itself return a box that already shipped.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Proactiv

  • You cannot log in, or do not remember the email

    The notice goes to Alchemee's general counsel in your name and address. No login, no password.

  • Another box shipped after you asked to cancel

    The notice dates the request. A box that already shipped can still arrive. The notice is what stops the shipments after it.

  • A second card was charged

    The notice tells them to stop future charges, including any backup card the terms let them use.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Alchemee until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Proactiv

What people ask about Proactiv.

How do I cancel future Proactiv shipments?

Sign in and chat, Monday to Friday, 9am EST to 6pm EST, or call 1-800-309-4796 or 888-499-8951. Say you want to cancel future shipments.

I cancelled and a box still arrived. Why?

You are charged when the order ships. A cancel stops later shipments. A box that already shipped can still arrive.

Can I get a refund?

The contact page says you can return the containers, even if empty, within 60 days of receipt for the purchase price less shipping and handling. The terms say a credit card refund is issued within 7 business days after they receive the return. Ship it to Proactiv, 2225 W Cheyenne Ave, Las Vegas, NV 89032.

Can they charge a different card?

Yes, if another payment method is on file and the first one fails. The terms say that permission lasts until you revoke it at least 3 business days before the next payment.

Can you cancel Proactiv without me logging in?

Yes. The notice goes to Proactiv in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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