How to cancel Nuuly

Cancel in your account

You can still sign in, and you do not have a Nuuly at home.

1. 01Sign in at nuuly.com.
2. 02Open My Account and the Subscription section.
3. 03Select Cancel Subscription.

The FAQ says that is the whole cancel when nothing is out. If clothes are still at home, return the unpurchased items first. The cancellation does not turn on until UPS scans the return.

Cancel while clothes are still out

You have unpurchased Nuuly items at home.

1. 01Pack the unpurchased items in the Nuuly bag and attach the prepaid return label.
2. 02Drop it off at UPS or Urban Outfitters before your billing date. Ask UPS for a receipt so the scan is confirmed.
3. 03In My Account, under Subscription, select Cancel Subscription.
4. 04Open My Nuuly and tap Check My Return so you can see that the scan posted.

The terms say you have until 4am EST on the Return Date. If the distribution center has not received the clothes by then, the subscription does not cancel.

Email Nuuly if it did not stick

You were charged after a cancel or a pause, or the account page will not finish.

1. 01Email support@nuuly.com.
2. 02Give the phone number or email on the account and the billing date.
3. 03Say you want the subscription cancelled, and include the UPS drop-off date if clothes were out.

How to know it worked

• —With nothing at home, the FAQ says Cancel Subscription in My Account finishes it.
• —With clothes out, it does not count until UPS scans the return. The terms add that the clothes must reach the distribution center by the Return Date.
• —Nuuly says payments are not refundable. After a cancellation you still have the service through the end of the current billing period.

Watch out for

• —The subscription is $98 a month, plus tax, for 6 items. It renews about every 30 days. The card is charged at 4am EST on the billing date.
• —If you joined on the 29th, 30th, or 31st, the terms use the 28th as the billing day. Someone who joins on January 31 is charged next on February 28.
• —A bonus item is $22, and you can add up to 4. A verified student discount is $10 off the $98, so the FAQ lists $88 a month, and it has to be re-verified every 12 months.
• —Pause is not cancellation. You can pause for 1, 2, or 3 months. The terms say that after 3 months you are eligible for a box and the fee is charged. The FAQ says an Extend Pause button appears in the month before it restarts, and you can extend one month at a time.
• —If you unpause early, the billing date moves to that day and the card is charged immediately.
• —Opening the next box early also moves the billing date, and the terms say you are charged $98 on the new date.
• —A Thrift Shop purchase is cancelled if you pause or cancel before the next Nuuly is ordered. Thrift Shop returns refund the price minus a $22 fee.
• —If a Nuuly gift card is on the account, Nuuly charges that first, then the card.
• —There are no late fees and no damage fees. If an item never gets back to the distribution center, the FAQ says Nuuly charges the card for the cost of that item. A return that UPS has not scanned before the billing date is what triggers another $98 charge.

Nuuly refunds

• —The terms say payments are non-refundable, including a partly used period.
• —You keep access through the end of the billing period you already paid.
• —Garment purchases from the Thrift Shop or from the box are non-refundable if you send the item back, except the Thrift Shop rule that refunds the price minus $22.
• —If Nuuly charges the $98 because a return was not scanned before the billing date, the FAQ says to contact them. It does not promise a refund.