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Checked 26 October 2026

How to cancel Prose

PerSé Beauty, Inc. runs Prose in the US, from Brooklyn. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Prose so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Prose until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Prose never cancels
Cancel Prose for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Prose

Fill out one short form. We mail an official termination letter to Prose's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

PerSé Beauty, Inc.10 Grand StreetBrooklyn, NY, 11249USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Prose subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Prose yourself

TLDR: Open Manage my subscription and select Cancel My Subscription twice, and cancel hair, skin, and supplements separately. A pause only moves the next charge date, and an order already processing still ships.

Cancel in your subscription

You can still sign in. Prose's cancel FAQ lists these steps.

  1. 01Go to prose.com and sign in.
  2. 02Click the person icon at the top right of the homepage.
  3. 03Select Subscriptions, then Manage my subscription.
  4. 04Click Cancel my subscription at the bottom of the page.
  5. 05Select Cancel My Subscription again to confirm.

Haircare, skincare, and supplements are separate subscriptions. Cancelling one does not cancel the others.

How to know it worked

  • You confirm by selecting Cancel My Subscription a second time.
  • A pause is not a cancellation. Pause only moves the next charge date.
  • Cancelling does not cancel an order that was already placed or that has started processing.

Watch out for

  • If a subscription order is already processing, cancelling does not stop it.
  • If you were already charged for a refill and that order has started processing, Prose says it cannot cancel that order.
  • Pause does not delay an order that is already on its way. A longer refill frequency also leaves the next order on its current date.
  • Refill choices are every 4, 8, or 12 weeks. A frequency change starts after the next order, not on it.
  • The Pros answer email Monday through Friday, 9:30am to 6:00pm EST, and aim to reply within 24 hours.

Prose refunds

  • Cancelling does not stop an order that has started processing.
  • If that order is already on its way, Prose says to contact the team to start a return. A return request is their process, not an automatic refund.
  • The terms say product fees are non-refundable unless the refund policy says otherwise.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Prose

  • You cannot log in, or do not remember the email

    The notice goes to PerSé Beauty in your name and address. No login, no password.

  • You cancelled, but an order was already processing

    The notice dates the cancellation. Prose says an order already placed or already processing still goes out. The notice is what stops the shipments after it.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You paused the next refill and thought that cancelled it

    Pause only sets a new charge date. The notice asks Prose to cancel the subscription, which is the step their FAQ separates from Pause.

  • You would rather not chase support

    We post and email the notice, then follow up with Prose until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Prose

What people ask about Prose.

How do I cancel Prose?

Sign in, open the person icon, choose Subscriptions, then Manage my subscription. Click Cancel my subscription, then confirm it a second time. Cancel each subscription if you have more than one.

I cancelled and a bottle is still coming. Why?

Cancelling does not cancel an order that was already placed. If the refill was charged and has started processing, Prose says it cannot cancel that order. Contact them if you want to start a return.

Is Pause the same as cancelling?

No. On the subscription page, Pause lets you pick how long to wait and confirms a new charge date. The subscription stays on. A pause also does not delay an order already on its way.

How do I reach Prose if I cannot get into the account?

Email hello@prose.com. The contact page says The Pros are available Monday through Friday, 9:30am to 6:00pm EST, and aim to reply within 24 hours.

Can you cancel Prose without me logging in?

Yes. The notice goes to Prose in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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