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Checked 28 October 2026

How to cancel Pura

Pura Scents, Inc. runs Pura in the US, from Pleasant Grove, Utah. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Pura so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Pura until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Pura never cancels
Cancel Pura for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Pura

Fill out one short form. We mail an official termination letter to Pura's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Pura Scents, Inc., Attn: Legal Counsel2100 W. Pleasant Grove Blvd.Suite 600Pleasant Grove, UT, 84062USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Pura subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Pura yourself

TLDR: If Pura bills you, cancel under Account, then Subscriptions, and if Apple or Google bills you, cancel in that store. You can cancel at any time, and payments to Pura are non-refundable except where the law or a warranty says otherwise.

Cancel in your account

Pura bills you directly.

  1. 01Sign in at pura.com.
  2. 02Open Account, then Subscriptions.
  3. 03Cancel the subscription or the plan there.

Cancel in Apple or Google Play

The terms say a subscription can be managed through the Apple App Store or Google Play.

  1. 01If the charge is from the Apple App Store or Google Play, cancel Pura in that store.
  2. 02The terms say those stores can manage the subscription, and they do not list the button names.

The terms say the price can differ when the subscription is managed in one of those stores.

How to know it worked

  • The terms say you can cancel at any time from the Subscriptions section of your account.
  • Payments to Pura are non-refundable, except where the law, a warranty, or the terms say otherwise.

Watch out for

  • Pura sells a paid subscription for extra benefits, and it also sells fragrance refills on a subscription. Both are cancelled from the account unless the app store is doing the billing.
  • Accepted payments include cards, PayPal, Apple Pay, and buy-now-pay-later offers such as Affirm or Klarna. Those are checkout methods. They are not the same as an App Store subscription.
  • The terms do not publish a dollar price. The price is the one shown when you subscribe.
  • California questions can go to support@pura.com or +1 (844) 292-7872. The terms do not list hours for that number.

Pura refunds

  • The terms say payments to Pura are non-refundable, including subscription fees, except where the law requires a refund or a Pura warranty says otherwise.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Pura

  • You cannot log in, or do not remember the email

    The notice goes to Pura in your name and address. No login, no password.

  • You cancelled on the website and Apple or Google still charged you

    The notice tells Pura to stop. If the subscription is managed in the App Store or Google Play, that store has to be cancelled too.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Pura until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Pura

What people ask about Pura.

How do I cancel Pura?

The terms say to open Account, then Subscriptions, and cancel there. If Apple or Google Play is billing it, cancel it in that store as well.

Where do I write to Pura?

The terms say Pura Scents, Inc., Attn: Legal Counsel, 2100 W. Pleasant Grove Blvd., Suite 600, Pleasant Grove, UT 84062. Email is support@pura.com.

Can you cancel Pura without me logging in?

Yes. The notice goes to Pura in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

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