Do it yourself
Cancel Math-U-See yourself
TLDR: The paid plan renews until you cancel it at new.demmelearning.com. Open Manage Subscriptions, choose Cancel, and confirm Cancel Subscription. You keep full access through the last day of the period you already paid. Annual plans for new subscribers include a 14-day free trial, a card is required, and canceling inside those 14 days avoids the charge. An active subscription is excluded from refunds, so canceling does not refund the current period.
Cancel the digital subscription
You pay monthly or yearly for an Individual or Group digital subscription.
- 01Sign in at new.demmelearning.com.
- 02Open Manage Subscriptions.
- 03Select Cancel.
- 04Follow the prompts and click Cancel Subscription.
- 05Confirm Cancel Subscription.
Individual plans are Essential, Expanded, and Premium, monthly or annual. Group plans are billed annually. Every plan auto-renews. The renewal date is in Manage Subscription, and the saved card is charged at the start of the next period. Customer service is customerservice@demmelearning.com or 888-854-6284, Monday through Thursday, 8:30 a.m. to 6:00 p.m. Eastern, and live chat is listed for those hours. The office is Demme Learning, 207 Bucky Drive, Lititz, PA 17543.
How to know it worked
- The subscription stays in Pending Expiry until the end of the paid period, and you keep full access until that date.
- You can click Reactivate in billing settings before that date.
- After the end date, lesson videos and online materials tied to course credits lock, new library levels and instructor invites stop, and online solutions and instructor resources turn off.
Watch out for
- They do not delete student progress or group data when you cancel. After the end date, student records stay saved for 30 days. The group name, student list, and instructor roster are preserved.
- A failed renewal can go Past Due or expired. They email you and may try the card again during a grace period. They do not print how many days that grace period lasts. If it is not paid, the subscription expires, and digital access stays locked until you buy a new plan or cut the account back to a free account's limits.
- A printed annual access card is redeemed into the subscription. ESA and charter purchase orders are not turned on immediately. They use that card instead.
- Moving from annual to monthly waits until the annual term ends. Moving from monthly to annual starts immediately, and the monthly payment is credited toward the annual total.
Math-U-See refunds
- Active subscriptions are excluded from refunds. Clearance sales and digital downloads are excluded too.
- Cancel an annual trial within 14 days of signup to avoid the charge. The store says a credit card is required to start that trial.
- Physical items bought from Demme Learning can be returned by the original buyer. Call 888-854-6284 for a return authorization before you ship, and you pay the return shipping. That return path is for physical items, not for the running subscription.
