Do it yourself
Cancel Nurx yourself
TLDR: Cancel on the Nurx site before the current period ends, or email TMhelp@thirtymadison.com. The account closes at the end of that period, the next period is not charged, and the terms do not print a refund window for a period that has started.
Cancel on the site
Nurx bills the plan.
- 01Log in on the Nurx site.
- 02Cancel the subscription before the current period ends.
You can also email TMhelp@thirtymadison.com. The account closes at the end of the period you are in. A price change is sent ahead of time and starts at the next period. Keep using the site after that and you accept the new price. If the renewal date is a Friday, Saturday, or Sunday, the pharmacy may bill and ship up to two days early. They do not ship to dealers or resellers. If they cannot ship within 30 days of a completed order, they cancel it and tell you.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Thirty Madison, Inc., 82 Nassau St #61392, New York, NY 10038.
The terms say you can write them there, and a dispute notice goes to that box by certified mail. They say mail may not be read in time. Cancel on the site as well, before the period ends.
How to know it worked
- The account closes at the end of the current billing period.
- A wrong price that they cancel is credited back to the card.
Watch out for
- The same terms also cover Keeps and Cove on some service lines. This page is only the Nurx plan.
- If the card fails, they can ask for another way to pay and can add collection fees where the law allows.
Nurx refunds
- The terms do not print a refund window for a period that has started. Cancelling stops the next period.
- If they cancel an order because the price was wrong and the card was already charged, they credit the card.
Sources · checked 28 October 2026

