Do it yourself
Cancel Pawp yourself
TLDR: Cancel the subscription in Account before the next charge, or email support@pawp.com. Access lasts until the period you paid ends, and the fee for the period you are in is not refunded.
Cancel in your account
Pawp bills a monthly or yearly plan.
- 01Open Account on the Pawp service.
- 02Cancel the subscription.
You can also email support@pawp.com to cancel the account. The subscription section names another email that was not printed in plain text. A monthly plan bills on the same day of the month you started. A yearly plan bills on the anniversary. If that day does not exist in a later month or year, they pick another day. You owe the fee for the period you are in. You keep access until that period ends, then it stops. There is no refund of that period. A free trial needs a card and becomes a paid plan on the last day of the trial. They can change or end a trial without notice. Credits have no cash value, expire 30 days after they are issued unless the offer says otherwise, and can be wiped if the account ends. A finished PawpRx visit fee is not refunded. A missed visit fee is lost, with one courtesy credit a year to reschedule.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Pawp, Inc., 447 Broadway, 2nd fl #360, New York, NY 10013.
The terms say an arbitration opt-out goes to that street within 30 days of agreeing to the terms, with your name, address, and a clear statement. Cancel in the account as well.
How to know it worked
- Access lasts until the end of the period you already paid.
- Then it stops, with no further charges.
Watch out for
- New York members have to give a street address, not a P.O. box, for billing.
- They can suspend or end access at any time without notice.
Pawp refunds
- The fee for the period you are in is not refunded.
- Credits are not refunded.
Sources · checked 29 October 2026
