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Checked 28 October 2026

How to cancel Peloton

Peloton Interactive, Inc. sells Peloton memberships in the US, from New York. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Peloton so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Peloton until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Peloton never cancels
Cancel Peloton for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Peloton

Fill out one short form. We mail an official termination letter to Peloton's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Peloton Interactive, Inc.441 Ninth AvenueSixth FloorNew York, NY, 10001USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Peloton subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Peloton yourself

TLDR: Open your membership page, click Manage, and cancel, or cancel in Apple, Google, Amazon or Roku if that store billed the app. You keep classes through the paid period and that month is not refunded, and deleting the account does not stop the bill.

Cancel All-Access

Peloton bills the All-Access membership.

  1. 01Open onepeloton.com/mymembership and sign in.
  2. 02Click Manage next to the subscription.
  3. 03Click Pause or cancel, then cancel.

You keep classes through the end of the current billing period. Then it does not renew. You can turn it back on from the Bike, Tread, or Row, or from that same page. Deleting the account does not cancel the membership. Do both if you want the account gone.

Cancel an app-store plan

Apple, Google, Amazon, or Roku billed the app membership.

  1. 01Cancel in the store that charged you.

Peloton says it cannot cancel a third-party app subscription. Those stores include iOS, Apple TV, Android, Android TV, Amazon, and Roku.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Peloton Interactive, Inc., 441 Ninth Avenue, Sixth Floor, New York, NY 10001.

The privacy notice says questions can go to that address, Attn: Legal Department, or to privacy@onepeloton.com. The support site lists (866) 679-9129, 6 a.m. to 12 a.m. ET, 7 days a week.

How to know it worked

  • All-Access stays on through the end of the period you paid.
  • It does not renew after that.

Watch out for

  • All-Access is billed every month until you cancel. It is not charged until the membership is activated on the touchscreen.
  • An app membership is monthly or yearly, and it is billed when you buy it or when a trial ends.
  • You can pause All-Access for 1, 2, or 3 months. The pause starts at the next billing cycle, classes stop during it, and billing starts again on its own.

Peloton refunds

  • The membership help page does not offer a refund of the current month.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Peloton

  • You cannot log in, or do not remember the email

    The notice goes to Peloton in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Peloton until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Peloton

What people ask about Peloton.

How do I cancel Peloton?

For All-Access, open onepeloton.com/mymembership, then Manage, then Pause or cancel. An app plan from Apple, Google, Amazon, or Roku is cancelled in that store. Mail goes to Peloton Interactive, Inc., 441 Ninth Avenue, Sixth Floor, New York, NY 10001.

If I delete my account, does the bill stop?

No. Cancel the membership first. Account deletion can take up to 30 days, and the membership can still charge during that time.

Can you cancel Peloton without me logging in?

Yes. The notice goes to Peloton in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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