How to cancel Philo

Cancel on Philo

Philo bills you directly.

1. 01Sign in at philo.com.
2. 02Click your profile avatar, then Account.
3. 03Click Cancel my subscription.
4. 04Click Complete cancellation.

The terms also let you request a cancellation through philo.com/contact. The published contact line is help@philo.com and 855-277-4456 (855-CSPHILO). Philo does not publish hours for that number.

Cancel an add-on only

You want to drop an add-on and keep Essential or Bundle+. Philo's add-on article separates this from cancelling the base plan.

1. 01Open your Account page.
2. 02Click Manage Add-ons.
3. 03Uncheck the add-on you want to cancel.
4. 04Click Continue, check the terms box, and click Submit.

Cancelling Essential or Bundle+ cancels the add-ons with it. You do not cancel those add-ons one by one. Add-ons are only sold on a Philo bill, not on a third-party bill.

Cancel through Amazon

Amazon bills you. Philo cannot stop that charge.

1. 01Go to amazon.com/appstoresubscriptions.
2. 02On the Actions menu for Philo, select Turn off auto-renewal.
3. 03Click Turn off auto-renewal again to confirm.

Cancel through Apple

Apple bills you, on an iOS or tvOS device.

1. 01Open Settings on the device.
2. 02Tap your name, then Subscriptions.
3. 03Under Active Subscriptions, tap Philo.
4. 04Tap Cancel Subscription.

Cancel through Google

Google bills you.

1. 01Open the Play Store on your Android device.
2. 02Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. 03Tap Philo: Live and On-Demand TV, then Cancel subscription.
4. 04Pick a reason, tap Continue, then tap Cancel subscription again.

You can also cancel at play.google.com/store/account/subscriptions.

Cancel through Roku

Roku bills you.

1. 01Press the Home button on the Roku remote. Philo's help page shows the home icon for this step.
2. 02Highlight the Philo app and press the star (*) button. Philo's help page shows that asterisk.
3. 03Select Manage subscription.
4. 04Select Cancel subscription, then select it again to confirm, then Done.

Cancel through Samsung

Samsung bills you.

1. 01Sign in to your Samsung account.
2. 02Click Purchase History, then the Subscriptions tab.
3. 03Select Philo, click Unsubscribe, then click Yes.

Cancel a Vizio bill

You subscribed through Vizio. Philo's help page sends that bill to a Walmart account.

1. 01Sign in to your Walmart account.
2. 02Open Subscriptions and Purchases.
3. 03Click Update next to Philo.
4. 04Click Cancel Subscription, then Update Subscription.

How to know it worked

• —On a Philo bill, the Account page shows the cancellation under Your Philo Subscription, including the last day of the billing cycle.
• —You can keep watching the paid package through the rest of that cycle. Free channels stay available after it ends.
• —An add-on also stays through the rest of the trial or the current billing cycle.

Watch out for

• —Philo says it has a no refund policy. Cancelling stops the next charge. It does not refund the current period.
• —An add-on bought in the middle of a month is charged a prorated amount right away, then the full add-on price renews with the base plan.
• —You cannot buy an add-on if Amazon, Apple, Google, Roku, Samsung, or Vizio bills the base plan. Philo says you have to switch to Philo billing first.
• —Locking the card does not stop the charge. Philo's cancel page says so.
• —After you cancel, Philo keeps your name, email, and phone number. The payment card stays unless you click remove payment info on the Account page.
• —A free trial is one per household. Cancel before the trial ends or the card is charged.

Philo refunds

• —Philo's cancel page and terms say there is no refund or credit for time left after you cancel, unless the law requires it.
• —A price-change refund is separate. If you stop using Philo within 30 days of a terms change, the terms say you may receive a prorated refund of prepaid fees you do not use. Ask through philo.com/contact.
• —A third-party bill follows that company's refund rules.