How to cancel Peacock

Cancel on Peacock

Peacock bills you. The cancel article calls this a subscription through Peacock.

1. 01Sign in to your Peacock account.
2. 02Select Cancel All Subscriptions. That cancels the base plan, which is Select, Premium, or Premium Plus, and the add-ons, such as a regional sports network or Starz.
3. 03Finish every screen.
4. 04Wait for the confirmation on screen and the confirmation email. The email can take a few hours.

To drop only an add-on, open the Subscriptions tab, select the add-on, and select Remove Add-On. You need a base plan to keep an add-on.

Cancel by chat

You cannot log in, so the cancel button is out of reach. The cancel article says to use chat.

1. 01Open a Peacock help article and use the chat icon.
2. 02The contact article says live agents are available from 9:00AM to 1:00AM ET. You can also send a message from the Get in Touch page after you sign in.
3. 03Say you want the plan cancelled and give the email on the account.

Cancel through Apple

You subscribed through Apple. Peacock says it cannot cancel that plan.

1. 01Use the Apple link on Peacock's cancel article, or contact Apple.
2. 02Cancel the Peacock subscription in your Apple subscriptions.
3. 03Peacock says their terms do not control an Apple bill.

Cancel through Google Play

You subscribed through Google Play. Peacock says it cannot cancel that plan.

1. 01Use the Google Play link on Peacock's cancel article, or contact Google.
2. 02Cancel the Peacock subscription in your Google Play subscriptions.

Cancel through Amazon

You subscribed through Amazon. Peacock says it cannot cancel that plan.

1. 01Use the Amazon link on Peacock's cancel article, or contact Amazon.
2. 02Cancel the Peacock subscription in your Amazon subscriptions.

Cancel through Roku

You subscribed through Roku. Peacock says it cannot cancel that plan.

1. 01Use the Roku link on Peacock's cancel article, or contact Roku.
2. 02Cancel the Peacock subscription in your Roku subscriptions.

Cancel through a TV partner

DIRECTV, Spectrum, Verizon, Xfinity, or Xumo bills you. Peacock lists each of these on the cancel article.

1. 01On the Peacock cancel article, open the link for DIRECTV Satellite, DIRECTV Stream, DIRECTV Movies Extra Pack, Spectrum, Verizon, Xfinity, or Xumo TV (XClass TV).
2. 02Cancel with that company. Peacock says it cannot cancel a third-party plan.
3. 03If you do not see Cancel All Subscriptions, the cancel article says a third party is billing you.

How to know it worked

• —A Peacock-billed cancel shows a confirmation on screen and sends a confirmation email. The email can take a few hours.
• —The plan does not renew at the end of the current term. You keep Premium or Premium Plus content until the billing cycle ends. After that, Peacock says a limited amount of content stays free.
• —A third-party bill is confirmed by that company, not by Peacock's cancel button.

Watch out for

• —Cancel no later than the day before the next recurring billing date, or you pay for the next term.
• —An add-on with its own billing date keeps billing until the base plan ends, unless you cancel that add-on on its own.
• —A free trial or a promotion can end as soon as you cancel. A paid term usually runs to the end.
• —If you want a new subscription through a partner, cancel the old one and wait until it fully lapses first.

Peacock refunds

• —Peacock says no refunds or credits when you cancel or downgrade Premium or Premium Plus, unless the law requires one.
• —The terms also say Peacock may issue a refund, credit, or discount at its own discretion, and that one refund does not mean they will do it again.
• —Apple, Google, Amazon, Roku, or a partner bills you under their own refund rules. Ask them.