Do it yourself
Cancel Net Nanny yourself
TLDR: Cancel auto-renewal in account settings, or in the app store if you subscribed there, and email support if you also need the card stopped. You keep it until the term you paid ends, there is no partial refund, and the card stops only after they confirm the notice.
Turn off auto-renewal
Net Nanny is set to renew.
- 01Open account settings on the service.
- 02Cancel auto-renewal.
An app-store plan is cancelled in that store. You keep the subscription until the term you paid ends. It does not renew. There is no partial refund of that term. To stop the card itself, email support@netnanny.com. They keep charging until they confirm they got that notice. A charge already sent still stands. A trial must be stopped before it ends or they charge the paid plan. If a trial cancel is still charged, email the same address. A price change is emailed. Cancel right away if you do not want the new price, or they renew at that price. Ending the account follows the instructions on the site. Fees already paid are not refunded.
Mail a notice
You want it on paper.
- 01Write that you are turning off auto-renewal, and include the email on the account.
- 02Mail it to Zift Software, LLC, 1055 Westlakes Drive, Suite 301, Berwyn, PA 19312.
The terms list that street as the contact address. Email support@netnanny.com as well so they confirm the card stop.
How to know it worked
- The plan lasts until the end of the term you paid, then stops.
- The card stops only after they confirm they received the stop notice.
Watch out for
- They can end access at any time, with or without notice, and that can wipe the account information.
Net Nanny refunds
- There is no partial refund of the current term.
- The termination section says fees already paid are not refunded.
- An app-store purchase is refunded by that store.
Sources · checked 29 October 2026
