Do it yourself
Cancel Serenity Kids yourself
TLDR: Cancel in the subscription portal, or from the pre-shipment email, before 12:00am Central the day before the ship date. An order past that cutoff still ships, you are not charged until it ships, and they cannot refund an order after 180 days.
Cancel in Your Account
Serenity Kids bills the box.
- 01Log in.
- 02Open Your Account.
- 03Open the subscription portal and cancel.
The first order is charged when you place it. Later orders can be edited or cancelled from the pre-shipment email until 12:00 a.m. Central the day before the ship date. If you miss that, the card is authorized and the box ships. About 24 hours before the ship date they place a hold, then charge when it ships. The first subscription order is 30% off. Later ones are 15% off. They only ship in the 48 contiguous states. Email is contact@myserenitykids.com. The privacy page also lists +1 512-537-8847.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Serenity Kids, 7421 Burnet Rd, Austin, TX 78757.
The privacy policy lists that street for questions. A paper request still has to beat 12:00 a.m. Central the day before the ship date.
How to know it worked
- The plan stays on until you cancel.
- An order past the cutoff still ships. You are not charged until it ships.
Watch out for
- They email up to 120 hours before the ship date. That email is the window to change or cancel.
- A pending hold is not a second charge. Their example is a hold on January 1 and one charge on January 2 when it ships.
- If they end the plan, you only pay for boxes that shipped.
Serenity Kids refunds
- They cannot refund an order after 180 days.
- If you or your baby do not like the food, email contact@myserenitykids.com. That guarantee does not cover shipping delays, an ordering mistake, or food bought at a store.
- Returns on Subscribe to Save follow the Serenity Kids return policy.
Sources · checked 28 October 2026
