Do it yourself
Cancel Rael yourself
TLDR: Cancel a Rael subscription in your account, in the list under your order history, or email support@getrael.com. Make changes at least 24 hours before the next renewal. Once an order is placed, processing, or in transit, they will not cancel it, and that shipment still goes out. Fees already paid are not refunded.
Cancel under order history
You can still sign in, and the next order is not already placed.
- 01Log in at getrael.com.
- 02Scroll down. Under order history, open your active subscription.
- 03Cancel the subscription there.
The FAQ says that list is where you skip a shipment or cancel. The subscription page calls the same area Manage Subscription. Do it at least 24 hours before the next renewal. They do not offer a pause. A skip leaves the subscription on.
Cancel by email
You want customer service to cancel it. The terms name this address.
- 01Email support@getrael.com.
- 02Say you want the subscription cancelled, and give the email on the account.
- 03Send it at least 24 hours before the next renewal, and before an order is placed.
How to know it worked
- The plan renews every 1 month or every 3 months, on the schedule you chose, starting from the first purchase.
- The card is charged on the renewal day.
- If you are signed up for Rael emails, they send a notice 3 days before an order processes.
- You are responsible for recurring charges up to the effective date of the cancellation.
- If the order has been placed, is processing, or is in transit, they will not cancel it.
Watch out for
- A change made inside 24 hours of the next billing cycle can still process. They then cannot cancel that order or change the address. They say to contact the carrier once tracking exists.
- There is no pause. You can skip the next shipment or move its date from Manage Subscription, and that is not a cancel.
- Subscription is not available on reusable products.
- Subscribe and save is 10% off each shipment. The terms say plan fees can vary and are shown when you sign up.
- The terms name the company as Rael's, Inc. The contact line on those terms is support@getrael.com. They do not publish a phone number for cancellation.
Rael refunds
- If you cancel the subscription, the terms say you do not get a refund of fees already paid.
- The FAQ says they do not refund or accept a return of a subscription order that was not cancelled before fulfillment.
- When they do issue a refund, it is store credit. Shipping fees are not refunded.
- They do not accept returns or exchanges, because of the products. If you are unhappy, the FAQ says to contact them within 30 days of purchase and they will try to help.
- If a free trial charges you after you cancelled during the trial, email support@getrael.com.
Sources · checked 2 November 2026
