How to cancel Rent the Runway

Cancel in Your Membership

You can still sign in.

1. 01Sign in at renttherunway.com.
2. 02Open Your Membership.
3. 03Open Manage Plan.
4. 04Cancel the membership there.

The terms say you can keep using the membership until the end of the billing period you already paid. It does not renew after that.

Email or call if the page will not finish

You need to stop the card charge and cannot finish Manage Plan.

1. 01Email help@renttherunway.com or call 1-800-509-0842.
2. 02Say you want the membership cancelled and the payment authorization ended.
3. 03Give the email on the account.

The terms say to use that email or number to end a payment authorization. Questions about a product also go to help@renttherunway.com. Complaints about the terms go to legal@renttherunway.com. The terms do not list hours for the phone.

How to know it worked

• —Cancelling stops the next renewal. It does not end the period you already paid for.
• —Send every item back by the end of that billing period, or by the return date on the invoice, whichever is earlier. Otherwise the terms allow late fees.
• —Rent the Runway does not refund a membership fee already paid.

Watch out for

• —The monthly fee is whatever Your Membership shows for your plan. A promo rate lasts only for the promotion, then the regular rate is charged each month until you pause or cancel.
• —You need a valid card on file for the whole billing period. Without one, the terms say you may not be able to swap or get another shipment.
• —Pause is not cancellation. A pause without items only starts if every piece is back by the next billing date. If anything is still out, they charge the Pause With Items fee unless an FAQ says otherwise.
• —When a pause ends, that day becomes the new billing date and the card is charged the current rate, including tax, shipping, and fees.
• —Membership clothes do not have to go back until you mark them to swap, or you cancel or pause. After that, missing the return date brings Keep-It-Longer late fees. The dollar amount is in the FAQ, not in the terms.
• —Cancelling forfeits your rewards tier, the time you have built up, and unused rewards. Joining again does not give them back.
• —Garment bags and boxes have to come back too. If they are still out 60 days after the clothes return, or when the account ends, the terms allow a separate non-return fee for each one.

Rent the Runway refunds

• —The terms say there is no refund of a membership amount already paid.
• —The membership cannot be cut short before the end of the period you paid for.
• —You still owe rental fees and other charges from before the cancellation.