How to cancel Smalls

Cancel in your account

You can still sign in. The help article calls this the cancel path.

1. 01Sign in to the Account Portal at smalls.com.
2. 02Open the Account Details tab.
3. 03Scroll to the bottom and click Cancel My Plan.
4. 04Finish the exit survey and click Cancel My Account.

The terms say to cancel at least 24 hours before the next charge date. The help article says a processed order is not cancelled.

Cancel by text

You cannot finish the account screens. The terms say you can text to request a cancellation.

1. 01Text 503-487-4303.
2. 02Give your name and the email on the account.
3. 03Say you want the subscription cancelled.

Support says it is available 7 days a week and aims to reply within 1 day. They do not publish clock hours.

Cancel by email

You want the request in writing. The terms name this address.

1. 01Email meow@smalls.com.
2. 02Give your name and the email on the account.
3. 03Say you want the subscription cancelled, and ask them to confirm it.

How to know it worked

• —The help article says you get a confirmation email after you click Cancel My Account.
• —A text or email request is confirmed when the Cat Concierge team confirms it. The terms say there is no prorated refund for the period before that confirmation.
• —Removing flavors from a box does not cancel the plan. The help article says those changes revert to the plan minimum.

Watch out for

• —The subscription continues until you cancel it. Cancel at least 24 hours before the next charge date.
• —Cancelling does not cancel an order that has already processed. That box still ships.
• —Smalls Mart orders cannot be changed, cancelled, or refunded once they have processed. The returns page says those sales are final.
• —Support aims to reply within 1 day, 7 days a week. A late reply can miss the charge cutoff.

Smalls refunds

• —The terms say you do not get a prorated refund of the subscription fee for any period before the Cat Concierge team confirms the cancellation.
• —A processed box is not refunded just because you cancelled.
• —The Smalls homepage says if they do not eat it, Smalls will pay for it, full refund, no questions asked. That is about food the cat will not eat, not about cancelling. Ask by text or at meow@smalls.com. Sampler orders are pointed at the Money Back Guarantee. Do not assume a cancel triggers a refund.