How to cancel Stumptown Coffee

Cancel in My Subscriptions

You can still sign in.

1. 01Open the My Subscriptions tab.
2. 02Open More Options on that subscription.
3. 03Pick a reason, or choose other and add a short note.

The help article says you can turn it back on later. Skipping a shipment or moving the date is not a cancel.

Cancel by email

You want it in writing. Give them 72 hours before the next charge.

1. 01Email info@stumptowncoffee.com.
2. 02Say you want the subscription cancelled, and give the email on the account.
3. 03Send it at least 72 hours before the next charge date.

Cancel by phone

You want a person. The terms say to call at least 72 hours before the next charge.

1. 01Call 1-855-711-3385. The terms say Monday through Friday, 8 a.m. to 4 p.m. PT.
2. 02Say you want the subscription cancelled.

How to know it worked

• —The subscription keeps the checkout amount and schedule until you cancel, pause, or change it.
• —Phone and email need 72 hours before the next charge. The account help article does not repeat that cutoff.
• —You have to be 18 to have an account.

Watch out for

• —The subscription paragraph uses info@stumptowncoffee.com. The bottom of the same terms page says questions can go to customerservice@stumptown.com. The phone on that last line is printed as 855) 711-3385, missing the opening parenthesis. The subscription paragraph prints 1-855-711-3385.
• —Texting HELP to (833) 267-2844 is for text help. It does not cancel the coffee.
• —The contact block spells the company “Stumptown COFFEE corporation inc.” The dispute-notice line says Stumptown Coffee, Inc. Both use 100 SE Salmon St., Portland, OR 97214.

Stumptown Coffee refunds

• —The subscription section does not promise a refund of a charge that already went through.
• —If a product is not as described or pictured, the terms say the remedy is to return it unused for a refund.