How to cancel Tavour

Cancel in the app

You are at least 3 days before the next billing date.

1. 01Open the Tavour app.
2. 02Tell them you want the subscription cancelled.

The terms say you can also email support@tavour.com, or call the customer-support number listed on the service. The contact page does not print that phone number.

Cancel by email

You want it in writing. Give them 3 days before the next billing date.

1. 01Email support@tavour.com.
2. 02Say you want the subscription cancelled, and give the email on the account.

Close the whole account

You want the account ended, not only the repeating shipment.

1. 01Email support@tavour.com, or mail Tavour, Inc., Account Termination, 1904 3rd Avenue, Suite 725, Seattle, WA 98101.
2. 02Say you want the account terminated.

How to know it worked

• —Cancel at least 3 days before the next billing date or that fee still posts.
• —After they have the notice, they do not charge another subscription fee. The subscription ends on the next billing date.
• —A shipment that was already charged still ships. Later scheduled shipments are cancelled.
• —The next two payment dates are on the Subscribe page in the app.

Watch out for

• —If a card fails and you do not cancel, they hold the beer until a charge goes through. The billing date can move when the first try fails.
• —You can view, edit, and delete cards on Payments & Credits.
• —Gift cards cannot be more than $5,000 in one day. They are only for people in the US, US territories, or military posts where Tavour ships.
• —One-time beer orders are final 7 days after the confirmation email, unless the terms say otherwise.
• —The warehouse at 22261 68th Ave S, Kent, WA 98032 is for pickups. Mail goes to 1904 3rd Avenue, Suite 725, Seattle, WA 98101.

Tavour refunds

• —The subscription section does not promise a refund of a fee that already posted. That beer still ships.
• —A one-time order is final after 7 days from the confirmation email.