Do it yourself
Cancel SnackCrate yourself
TLDR: Cancel on your account page, which is the only method they describe, by the first day of the month after the current period. If you cancel before a period ends you are still charged for the rest of it, and a six-month or twelve-month plan keeps billing every month through the end of that plan.
Cancel on your account page
You can still sign in. This is the only cancel method SnackCrate describes.
- 01Go to snackcrate.com and sign in.
- 02Open your account page.
- 03Cancel the subscription there.
SnackCrate says you can do this with no email and no phone call. The terms say to make the change by the first day of the month after your current subscription period ends.
How to know it worked
- SnackCrate does not describe a cancellation email or a cancellation number.
- Cancelling does not cancel a crate you already paid for, or crates left on a commitment plan. Those still ship.
- A pause is not a cancellation. It skips one billing cycle, then the plan continues.
Watch out for
- A plan keeps going until you cancel. If you cancel before a subscription period ends, the terms say you are still charged for the rest of that period.
- A six-month or twelve-month plan is billed every month through the end of that plan, even after you cancel.
- If you miss the first day of the month after the period ends, the cancellation applies to the following period, and the plan renews for the same length of time.
- To pause one month, open Subscription Settings, then Edit, then Pause Subscription. Do it at least 24 hours before the 1st. You will not be charged or shipped that next crate.
- The homepage offers a first SnackCrate for as low as $10. That is a first-box offer, not the ongoing price. SnackCrate does not publish one set monthly price on its terms.
- Apple Pay is a way to pay on the site. It is not an App Store subscription.
SnackCrate refunds
- A snack you do not like is covered by the You'll Love It Or It's Free Guarantee. Tell SnackCrate and they add a credit so you can pick something else. Tell them if the whole box missed, too.
- A defective product can be returned within 30 days of receipt. Email happy@snackcrate.com. They may send a new item or credit the account. Refunds are their decision.
- A credit from a monthly charge is only available up to 30 days after that charge.

