Do it yourself
Cancel Sunbasket yourself
TLDR: Open Manage Meal Subscription and cancel by noon Pacific on the Wednesday before the delivery week. After that, the box still ships and the change waits until the next period, and a trial becomes a paid plan at the cutoff unless you cancel first.
Cancel under Manage Meal Subscription
Sunbasket bills the box.
- 01Log in on the site or in the app.
- 02Open Manage Meal Subscription.
- 03Follow the cancel steps there.
You can also use the help form at sunbasket.com/help. Do it by 12:00 p.m. California time on the Wednesday before the delivery week. After that, that box still ships and the change waits until the next period. Skipping is on the Schedule page. Cancelling the meal plan also cancels other Sunbasket offerings on the account.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to TLCH Foods, Inc., 900 Wilmeth Road, Suite 500, McKinney, TX 75069.
The terms say you are contracting with TLCH Foods, Inc. at that street. A paper request still has to beat Wednesday at noon California time.
How to know it worked
- A cancel after the cutoff still ships the next box.
- The plan change starts the following period.
Watch out for
- A trial becomes a paid plan at the cutoff unless you cancel first.
- A price increase is emailed at least 7 days ahead. Keep the box and you accept the new price.
- They pick meals for you if you do not customize before the cutoff, staying inside the plan price.
Sunbasket refunds
- A box that already passed the cutoff is charged.
- Unhappy with a meal: write through sunbasket.com/help within 7 days of delivery. They credit the account or refund that meal, whichever you prefer.
- A meat, poultry, or fish item over 41 degrees, or a missing item: contact them within 7 days for a refund or credit.
Sources · checked 28 October 2026
