How to cancel The Farmer's Dog

Cancel in Settings

You can still sign in.

1. 01Sign in to your account at thefarmersdog.com.
2. 02Open Settings.
3. 03Scroll to the Subscription section at the bottom of the page.
4. 04Click Cancel Subscription.

Do it on or before the cancellation date shown in your account. The charge is submitted on or around the next day after that deadline.

Cancel by phone

You want customer service to cancel it.

1. 01Call (646) 780-7957.
2. 02Give the email on the account.
3. 03Say you want the subscription cancelled.

The terms list this number for cancellation help. The FAQ says customer support answers any and all questions, 24/7.

How to know it worked

• —The terms say to click Cancel Subscription under Settings. They do not describe a confirmation email. Save the screen that shows the subscription is cancelled.
• —You are billed before each delivery, on the date shown in your account. The FAQ says you are emailed before each order is billed and shipped.
• —Pause Deliveries, in the same Subscription section, picks a restart date. That leaves the plan in place. Cancel Subscription is the step that stops renewal.

Watch out for

• —The cutoff is the date in your account. Deadlines differ by plan. Miss it and the next charge can still be submitted.
• —A failed card can be billed again on later dates.
• —After a trial or discounted boxes, the full plan price is charged until you cancel.
• —A price change takes effect after the notice they send, unless you cancel in the time that notice gives.
• —Adding or updating a card, starting a paid plan, or starting a trial can show a $1 authorization hold. The terms say that hold is released after the card is checked. It is not the box charge.
• —The plan price is under Orders in your account.

The Farmer's Dog refunds

• —Subscription fees are not refundable, in whole or in part.
• —If you cancel, you keep the subscription through the end of the term you already paid.
• —A box already set to charge can still ship if you miss the date in your account. Cancelling does not refund that box.
• —The terms say that if they cancel an order after you were billed, they refund that billed amount. That is a cancellation they make, not a promise that your cancel returns the fee.