Do it yourself
Cancel Trade Coffee yourself
TLDR: Email SUPPORT@TRADECOFFEECO.COM or call 1-888-252-8691 and name the plan, because cancellation is not an account-page button. It applies to the next order that has not been processed, a processed shipment cannot be cancelled, and that can be as much as 10 days before delivery.
Cancel by email
The next bag has not already been processed.
- 01Email SUPPORT@TRADECOFFEECO.COM.
- 02Say you want the subscription cancelled, and give the email on the account.
- 03Name the plan if you have more than one: Auto-Reorder, The Classics, or The Hookup.
The terms say cancellation is by email or phone. Other changes may be in the account. Cancellation is not one of those account changes.
Cancel by phone
You want a person. The terms say to call during normal business hours, and they do not list the clock times.
- 01Call 1 (888) 252-8691.
- 02Say you want automatic renewal stopped.
- 03Ask them to confirm which shipment is the last one.
How to know it worked
- A cancel applies to the next order that has not already been processed.
- Once a shipment is processed, it cannot be cancelled. That can be as much as 10 days before the delivery date, depending on the roaster.
- A promo price ends when the promo ends. The next bags renew at the full price on the site.
Watch out for
- The Hookup, where Trade picks the coffee, runs from $12 to $22 a bag, before tax and shipping.
- If a coffee you chose is gone, Trade can send a substitute. The price will not be more than $5 above the bag you picked.
- You are charged the site price of each coffee when it ships.
- Stopping texts with STOP does not cancel the coffee subscription.
Trade Coffee refunds
- The terms do not promise a refund of a bag that has already been processed.
- If a product is not as described, email SUPPORT@TRADECOFFEECO.COM. If they cannot fix it, the remedy is a return under their commercial terms.
Sources · checked 28 October 2026
