How to cancel Thrive Market

Cancel in Account Settings

You are a California member. The terms say California members cancel on the Account page. The cancel article says Account Settings.

1. 01Go to thrivemarket.com and sign in.
2. 02Open Account Settings.
3. 03Manage the membership and cancel it.

Cancel with the virtual agent

You are not a California member. The cancel article sends other members to its virtual agent.

1. 01Open the How do I cancel my membership article in the Thrive Market help center.
2. 02Use the virtual agent on that page.
3. 03Say you want to cancel your membership.

Cancel by email

The terms list Member Services email as a cancellation method.

1. 01Email help@thrivemarket.com.
2. 02Give your name and the email on the membership.
3. 03Say you want to cancel your membership.
4. 04Keep the reply.

Cancel by chat

The terms say to use the chat button at the bottom right of the site.

1. 01Go to thrivemarket.com.
2. 02Open the chat button at the bottom right.
3. 03Say you want to cancel your membership and give the email on the account.
4. 04Save the chat.

The cancel article says chat is live 24/7. It also lists (866) 419-2174 for questions. The terms name email and chat as the cancellation methods.

How to know it worked

• —After you cancel, the terms say you are not charged for later renewal periods. The membership does not continue past the current term.
• —The cancel policy says membership perks last until the end of the period you already paid for.
• —Keep the email reply or the chat. The terms do not describe a separate confirmation number.

Watch out for

• —If you do not cancel, an annual membership renews at $59.95. A monthly membership bought after April 2022 renews at $12. A monthly membership bought before April 2022 renews at $9.95.
• —Membership fees already paid are non-refundable, except the 30-day rule for first-time annual members below.
• —If you place an order after the cancellation takes effect, or you reactivate, you are charged the then-current rate for a non-refundable annual membership.
• —A free trial bills the then-current annual fee when it ends unless you cancel before the trial ends, using the same steps.
• —Grocery shipments on the Recurring Page are separate from the membership. Remove or cancel those on the Recurring Page.

Thrive Market refunds

• —Fees paid before you cancel are non-refundable, and you still owe charges from before the cancellation.
• —First-time annual members may cancel for any reason within the first 30 days for a full refund. When that cancellation is confirmed, they can no longer place orders.
• —A gift membership can be cancelled by the recipient. The terms say no refund is issued for it.
• —Ask for the 30-day annual refund in the same email or chat. Cancelling after that window does not refund the fee you already paid.