Do it yourself
Cancel Tovala yourself
TLDR: Open Delivery Settings and choose Cancel deliveries by Wednesday at 6:00pm Central the week before, or email support@tovala.com. An order past that cutoff still ships, and an oven deal that requires six meal deliveries cannot be cancelled in the app until those deliveries are done.
Cancel in Delivery Settings
You are not in an oven meal commitment.
- 01Open the Tovala app or log in at my.tovala.com.
- 02Go to Settings, then Meal Plan, then Delivery Settings.
- 03Choose Cancel deliveries.
Do it by Wednesday at 6:00 p.m. Central, the week before the delivery. After that, the next box still ships. You can also email support@tovala.com. Skip a week from the Order tab: open the week, then Skip/Adjust, then Skip Delivery. You can skip up to 5 weeks ahead. A pause can last up to 8 weeks in a row. The skip article says a pause is 4 to 8 weeks. Pausing is only for people who finished a meal commitment, or who never had one.
Cancel during a meal commitment
The oven came with a promise to order meals.
- 01Email support@tovala.com.
- 02Ask them to start the cancel and explain the oven return.
A promo that requires 6 separate meal deliveries within 6 months of the oven purchase cannot be paused or cancelled in the app until those deliveries are done. You can still skip a week. Cancelling early can mean you are charged the full oven price if the oven was discounted.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Tovala, 1021 W Adams St, ST #100, Chicago, IL 60607.
The terms say mailings can be sent to that street. A paper request still has to beat Wednesday at 6:00 p.m. Central or the next box ships. An order already in process usually cannot be stopped.
How to know it worked
- Future deliveries stop after any box already in process.
- They take you off the active list, delete the meal plan settings, and stop meal emails.
Watch out for
- Food only ships in the 48 continental states.
- Deleting the account stops you from ordering or cooking Tovala meals in the oven, and can delete recipes you made.
- The terms say fees already paid are not refunded.
Tovala refunds
- There is no penalty for cancelling if you are not in a meal commitment.
- An order past Wednesday at 6:00 p.m. Central still ships. Email support@tovala.com if you need them to try to stop it. They do not promise they can.
- Cancelling an oven deal early can bill the full oven price.
Sources · checked 28 October 2026
