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Checked 26 October 2026

How to cancel Thorne

Thorne Research, Inc. runs Thorne in the US, from Summerville, South Carolina. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Thorne so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Thorne until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Thorne never cancels
Cancel Thorne for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Thorne

Fill out one short form. We mail an official termination letter to Thorne's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Thorne Research, Inc., Attn: Legal Department620 Omni Industrial BlvdSummerville, SC, 29486USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Thorne subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Thorne yourself

TLDR: Open Profile, then Subscriptions, and select Cancel Subscription, or call 1-800-228-1966. Skip and pause are not a cancel, an order already placed is not refunded, and a return within 60 days of purchase can include a 25% restocking fee.

Cancel in your subscriptions

You can still sign in. Thorne's cancel FAQ lists these steps.

  1. 01Sign in at thorne.com.
  2. 02Select Profile, then Subscriptions.
  3. 03Find the product and select Cancel Subscription.
  4. 04Follow the prompts to confirm.

The subscriptions page shows an older path on the same screen: Modify, then Edit, then Unsubscribe. Use the button your account shows. Skip and pause are on this page too. Neither one cancels the subscription.

Cancel by phone

You cannot log in, or the page will not finish it.

  1. 01Call 1-800-228-1966. The returns FAQ says Customer Service is Monday to Friday, 8 a.m. to 8 p.m. ET.
  2. 02Give the email on the account and say you want the subscription cancelled.
  3. 03Ask for the confirmation email.

Cancel by chat

You want an answer on the site. The cancel FAQ offers chat next to the phone number.

  1. 01Open Thorne's help pages and start the chat.
  2. 02Say you want the subscription cancelled and give the email on the account.
  3. 03Save the chat.

Email support

You want the request in writing. Thorne publishes this address for customer help.

  1. 01Email support@thorne.com.
  2. 02Give the email on the account and say you want the subscription cancelled.
  3. 03Ask for the confirmation email.

How to know it worked

  • Thorne emails a confirmation when the subscription is cancelled. The subscriptions page also mentions a message in your notification feed.
  • You get a confirmation email for a skip or a pause too. Those emails do not mean the subscription is cancelled.
  • Cancel at least 48 hours before the next billing period, or that charge still happens.

Watch out for

  • Changes can be made until 11:59 p.m. ET the day before the next order date. After the order is placed, changes apply to a later order.
  • The subscriptions page is stricter on the charge: cancel at least 48 hours before the next billing period.
  • Retail subscribers save 10% on 1 or 2 products, or 20% on 3 or more. The discount does not apply to stacks or wholesale accounts.
  • Subscription orders get free ground shipping in the contiguous United States. Delivery can be every 2 weeks, up to every 4 months.
  • Thorne emails a reminder before each shipment.

Thorne refunds

  • Cancelling does not refund an order that was already placed.
  • If you are not satisfied, Thorne says you may request a return within 60 days of purchase. Approved returns have a 25% restocking fee.
  • Call 800-228-1966 or email support@thorne.com for return instructions. A return is their decision after they approve it.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Thorne

  • You cannot log in, or do not remember the email

    The notice goes to Thorne's legal department in your name and address. No login, no password.

  • You cancelled inside 48 hours of the next bill

    The notice dates the request. Thorne says a cancel inside 48 hours of the next billing period does not stop that charge.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • The next order was already placed

    The account FAQ says changes after the order is placed apply to a future order. The notice is what stops that later order.

  • You would rather not chase support

    We post and email the notice, then follow up with Thorne until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Thorne

What people ask about Thorne.

How do I cancel a Thorne subscription?

Sign in, open Profile, then Subscriptions, and select Cancel Subscription. If your screen says Modify, then Edit, then Unsubscribe, use that. Or call 1-800-228-1966, Monday to Friday, 8 a.m. to 8 p.m. ET.

How early do I have to cancel?

The subscriptions page says at least 48 hours before the next billing period. The account FAQ says changes are accepted until 11:59 p.m. ET the day before the next order date. Use the earlier cutoff.

Is a skip the same as cancelling?

No. On the Subscriptions page you can skip the next order or pause. Both leave the subscription on. Cancelling is a separate choice, and Thorne emails a confirmation either way.

Can I return a bottle I already paid for?

You can ask within 60 days of purchase. Thorne says approved returns have a 25% restocking fee. Call 800-228-1966 or email support@thorne.com for instructions.

Can you cancel Thorne without me logging in?

Yes. The notice goes to Thorne in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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