Do it yourself
Cancel Twentyeight Health yourself
TLDR: Email contact@twentyeighthealth.com and say you want the recurring product ended. You can use the plan until the term you paid ends, it does not renew, and there is no partial refund of the term you are in.
Email customer service
Twentyeight Health bills a refill.
- 01Email contact@twentyeighthealth.com.
- 02Say you want the recurring product or service ended.
Unless you opt out, it renews for the same length at the regular price, after a clinician sends a new prescription if one is required. Periods can be 1, 3, or 6 months. You keep it until the end of the term you paid. That term is not refunded in part. To stop the card authorization, email the same address. They keep charging until they confirm they got the notice. Charges already sent still stand. A price change is not described as needing your yes. Check the email they send.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Twentyeight Health, 68 Jay Street, Suite 201, Brooklyn, NY 11201.
The terms say an arbitration opt-out goes to that street. Email contact@twentyeighthealth.com as well so the refill actually stops.
How to know it worked
- You can use the plan until the end of the term you paid.
- It does not renew after that.
Watch out for
- They can charge the next period without asking again until they confirm your stop notice.
- A referral reward that is unclaimed can be wiped if they change that program.
Twentyeight Health refunds
- There is no partial refund of the term you are in.
Sources · checked 28 October 2026
