How to cancel WeightWatchers

Cancel on the website

You can still sign in. WeightWatchers says the online cancel is the fastest way.

1. 01Go to weightwatchers.com/us/cancellation and sign in.
2. 02Use the cancel option on that page.
3. 03Check the date it takes effect before you leave.

Your next billing date and the amount due are in Profile Settings. Billing continues until you cancel.

Cancel in the WW app

You use the app and did not buy the membership through Apple or Google.

1. 01Open the WW app and sign in.
2. 02Use the cancel option in the app. The membership agreement says it is in the protected area of the app.
3. 03Check the date the cancellation takes effect.

Cancel by chat

You want a person to do it. The cancellation page says chat is available 24/7.

1. 01Open the WeightWatchers cancellation page and start the 24/7 chat.
2. 02Say you want your membership cancelled, and give the email on the account.
3. 03Ask when the cancellation takes effect and save the chat.

Cancel by phone

You cannot log in, or you want to use the number in the membership agreement.

1. 01Call 1-800-651-6000.
2. 02Say you want your membership cancelled, and give the email on the account.
3. 03Ask when it takes effect.

The agreement does not list hours for this number.

Cancel an App Store or Google Play membership

You bought the membership and the app in the Apple App Store or on Google Play.

1. 01Do not rely on WW.com. WeightWatchers says it cannot cancel those memberships or refund them there.
2. 02Contact Apple Support for an App Store purchase, or Google Play Support for a Google Play purchase.

How to know it worked

• —The billing help page says an online cancellation is processed right away.
• —The membership agreement says WW tries to process a cancellation within 72 hours of receiving it.
• —A standard monthly plan ends at the end of the membership month you cancel in. A commitment plan ends at the end of the commitment. A prepaid savings plan ends at the end of the initial plan period.
• —After a commitment or prepaid period, later cancellations end at the end of the membership month you cancel in.

Watch out for

• —You keep being billed each month until you cancel.
• —Cancel near the end of a billing period and the next period can still be charged. Ask Customer Service to reverse it. If you use the membership during that next period, the agreement says you do not get a refund.
• —A commitment plan is paid through the end of the commitment, even if you cancel early.
• —WW may change the fee with at least 30 days' written notice.
• —WW Clinic is a different contract. This membership agreement does not cover it.
• —Purchases inside the app from the Apple iTunes store are not refundable by WW and follow Apple's terms.

WeightWatchers refunds

• —Once a billing period or a commitment period has started, the fee is not refundable, and you pay through the end of that period.
• —A joining fee, and the fee for any month that has already elapsed, are not refunded just because you did not use the membership.
• —WW refunds the unused portion, except a fixed upfront fee, if you cancel for a medical reason, because you moved more than 15 miles from a Workshop, or because a Workshop closed and none is within 5 miles.
• —If WW ends your membership, other than for a violation, it refunds the unused portion on a pro rata basis, except a sign-up fee.
• —Cancel within 3 days of the first purchase, or any longer period the law requires, and WW refunds what the law requires. Buyers in the states the agreement lists for this right can cancel within three business days, with no penalty, by calling 1-800-651-6000 or by mailing a signed notice to Customer Care. Georgia allows seven business days. Iowa may keep an administrative fee of up to twenty dollars.
• —Where the law allows, WW may still charge for services you used before cancelling.