How to cancel WHOOP

Cancel in Account settings

WHOOP bills the membership, and you can still sign in.

1. 01Go to app.whoop.com and sign in.
2. 02Open Account settings.
3. 03Cancel the membership there.

The terms say to do this before the current term ends. After that, the membership renews.

Cancel by email

You want it in writing, or you cannot find the cancel option.

1. 01Email support@whoop.com.
2. 02Say you want the membership cancelled, and give the email on the account.

The terms name this email as the other way to cancel a membership WHOOP sold you.

Cancel with the seller

You did not buy the membership from WHOOP.

1. 01Use the cancellation steps from the store or company that sold it.
2. 02WHOOP's terms say that seller handles the cancellation.

A refund for a device bought from a reseller or marketplace comes from that seller, under its return policy. WHOOP says it never refunds those purchases.

How to know it worked

• —A membership cancelled mid-term lasts until that term ends. It does not renew.
• —WHOOP does not prorate a refund of the fee for the term you already paid.
• —If you emailed support@whoop.com, keep the reply.

Watch out for

• —The membership page lists plans at $199/yr, $239/yr, and $359/yr. The $199/yr plan is the one with a WHOOP 5.0, a basic charger, and a Jet Black CoreKnit band. The FAQ calls that WHOOP One.
• —The terms say the fee is billed on the schedule you chose at signup, then renews until you cancel. WHOOP gives at least fifteen days' notice before a price change. Cancel before that change if you do not want it.
• —A free trial rolls into a paid Peak annual membership unless you cancel before it ends, or you pick another membership first.
• —If you cancel a trial and do not return the device within 14 days, WHOOP charges a restocking fee of $110.
• —Scheduling a downgrade is not a cancellation. The FAQ says a downgrade takes effect at the end of the current billing cycle, and the membership continues.
• —A free year of Natural Cycles is tied to an active WHOOP membership. When the membership ends, that free access ends too.
• —A WHOOP Advanced Labs test subscription is separate. Cancel it on the Membership page at app.whoop.com, using Cancel Your Test Subscription, or by emailing support@whoop.com.

WHOOP refunds

• —Within 30 days of receiving the device, you can cancel and return it for a refund of the initial membership fee, minus return shipping. You pay to ship it back.
• —Ask Membership Services at support.whoop.com for the return label. The device has to reach WHOOP within 30 days of that request.
• —That 30-day return does not apply to a free trial, or to a purchase from a reseller or marketplace.
• —After 30 days, the terms say there is no refund of the initial membership fee, and no prorated refund of the current term.
• —If WHOOP charged you by mistake and you send written notice, the terms say WHOOP will reverse the charge.
• —For questions, the terms also list 1-833-948-0566. The membership page says member support is available around the clock.