How to cancel Adult FriendFinder

Turn off auto-renew

You pay Adult FriendFinder for a subscription, and you can still sign in. The standard membership is free. This is for the paid one.

1. 01Mouse over My Stuff in the navigation bar, then click My Account.
2. 02Click Billing History & Credit Card Info.
3. 03Toggle auto-renew off next to each paid subscription.
4. 04On the confirmation screen, choose Cancel Auto Renew, not a pause.
5. 05Click Submit.

The terms say the same thing more shortly: open the Billing History & Credit Card Info page and turn auto-renewal off. They say the renewal happens on the day the subscription expires.

Mail a 3-day cancellation

You live in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, and it is still before midnight of the third business day after the contract date. Sundays and holidays do not count as business days.

1. 01Write a signed and dated notice that says you are cancelling this agreement, or words to that effect. A telegram is also listed.
2. 02Mail or deliver it to Various, Inc., Attn: Customer Service-Cancellations, 800 West El Camino Real, Suite 180, Mountain View, CA 94040, USA.

The notice at the top of the terms, for California and Colorado, gives the same street address without the Attn line, and also says you can send the notice by email using the form on the terms page. A later section says California and Ohio can use that email form too. The terms do not print the form's fields.

Call about a bill

You have a question about a charge. The billing help lists this number. It does not say the call is what turns auto-renew off.

1. 01Call 888-575-8383. The help pages say this is toll-free for the US and Canada.
2. 02The same pages list 669-208-0364 for international customers.

How to know it worked

• —Cancel Auto Renew stops the subscription from renewing later. You keep the time you already paid for. The terms say unused days are not refunded.
• —The renewal is for the same length as the subscription you bought, or a shorter period if they specified one, at the then-current price of the same or a comparable service. A promotion can renew for a different length. They say that length is in the confirmation and in the promotion.
• —Closing or deleting the account is a different help article. That article does not say it stops a paid subscription.

Watch out for

• —The help page says paid orders are billed as FFNHelp.com*FRIENDF.
• —Pause Auto Renew for 1, 2, or 3 months only pauses renewal. It does not cancel the membership.
• —The standard membership is free. Upgrading is what starts the paid subscription. Turning off one add-on does not, by itself, turn off every subscription on the billing page. The help page says to use the toggle next to each subscription.
• —Credits and unused balances are not transferable, and the terms say they are not redeemed for a cash refund except where the law requires it.
• —If the member dies, or a physician you pay verifies in writing that a disability keeps them from using the service, the terms say the unused prepaid amount is refunded. That is a separate request from turning off auto-renew.

Adult FriendFinder refunds

• —The terms say all purchases are final and non-refundable unless the law requires otherwise.
• —Subject to the 3-day cancellation, they do not provide refunds or credits for amounts you already paid, and you do not get a refund for unused days.
• —In the states listed above, you may cancel without penalty before midnight of the third business day, excluding Sundays and holidays.