How to cancel HER

Cancel on an iPhone

Apple billed HER Premium.

1. 01In the HER app, open your profile at the bottom right, then Settings at the top left, then Manage Premium Subscription, then Cancel Premium Subscription. You have to leave feedback before the cancel prompt appears.
2. 02Or open the App Store, tap your profile, Manage Subscriptions, select HER, and cancel.
3. 03Or open Settings, tap your name, iTunes & App Store, your Apple ID, View Apple ID, Subscriptions, HER, then cancel subscription.

The help page says you are not refunded for days left in the period. If you do not see a way to turn off auto-renew, it may already be off, and the page shows the date it ends. Deleting the app or closing the account does not cancel Premium.

Cancel on Android

Google Play billed HER Premium.

1. 01Open the Play Store, find HER, select Manage Subscriptions, then Cancel or Unsubscribe, and confirm.

The terms also say Menu, then My Apps, then Subscriptions. Deleting the app does not cancel it.

Mail a notice

HER billed you, or you are using a three-business-day right.

1. 01Sign and date a note that you are cancelling, and include your name plus the email, phone, or other sign-up identifier.
2. 02Mail or deliver it to HER, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.

You can also email support@weareher.com. California and Ohio can use that email or fax 972-892-9570. The terms say part of the business is at 8750 N. Central Expressway, Suite 1400, Dallas, TX 75231. That street is not the cancellation box.

How to know it worked

• —A subscription renews, and you are charged, until you cancel.
• —The terms say you keep the cancelled subscription until the current term ends.
• —Closing the account is Settings, then Manage Account, then Close account. An Apple or Google plan still has to be cancelled in that store.

Watch out for

• —If you pay in four installments and cancel before the last payment, the terms say the rest of the balance stays due, unless the law says otherwise.
• —A promo price can go up on the next renewal. If you do not cancel in time, it renews at the price shown when you bought it.
• —New York can put a subscription on hold for up to a year by writing Match Group Legal, P.O. Box 25472, Dallas, Texas 75225.

HER refunds

• —Purchases are final, including unused days, except where the law requires a refund.
• —In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, you can cancel without a penalty before midnight of the third business day after you subscribed.
• —An Apple refund is handled by Apple, at getsupport.apple.com, or in iTunes under Purchase History, then Report Problem. A Google refund request starts with the order number, which looks like GPA.1234-1234-1234-12345, sent to HER support.