How to cancel Christian Mingle

Cancel a website subscription

Christian Mingle billed you on the website, not Apple or Google.

1. 01Go to My Profile, then Account Settings, then Subscription, then Manage Subscription.
2. 02Select Manage Subscription again.
3. 03Choose the active subscription.
4. 04Select Cancel Subscription.
5. 05Pick a reason and select Confirm Cancellation.

You should see a confirmation on the screen and get an email. Premium lasts until the end of the current billing period, then the account goes back to Basic.

Cancel an app subscription

Apple or Google billed the subscription.

1. 01Cancel it in the Apple account or in Google Play, the same store that charged you.
2. 02You do not need the Christian Mingle app installed to do that.

Christian Mingle cannot cancel an App Store or Google Play subscription for you. If the account is blocked, a website subscription stops on its own. An app-store subscription does not.

Mail a notice

You want it on paper. California and Colorado also have a three-business-day right.

1. 01Sign and date a note that you are cancelling, and include your user name and the email on the account.
2. 02Mail it to Spark Matchmaking Customer Care, Spark Networks, Inc., Attn: Customer Service, 3731 W South Jordan Parkway, Suite 102-405, South Jordan, UT 84009.

California members can cancel until midnight of the third business day after the purchase, by that letter or through the Spark request form. Colorado uses the same three business days, not counting Sundays and holidays. The terms also list a refund-request version of that address for other state rules.

How to know it worked

• —Premium renews for the same length of time unless you cancel before the period ends.
• —Purchases are final, including a renewal. Cancelling stops the next charge. It does not refund or shorten the current term.
• —Turn auto-renewal off before the billing date if you do not want the next charge.

Watch out for

• —The Spark terms cover Christian Mingle along with other Spark sites. The cancel clicks above are on Christian Mingle’s own help page.
• —If you move, some states in those terms allow a written end to the subscription, and one of them subtracts a $50 termination fee from a prorated refund. Read the state section before you rely on that.
• —Questions about the terms go to the South Jordan address, marked Attn: Customer Service – Terms of Use.

Christian Mingle refunds

• —Christian Mingle’s help page says all purchases are final, including renewals.
• —California and Colorado can cancel in the first three business days without a penalty, using the letter or the Spark form.