How to cancel eHarmony

Turn off auto-renewal

You bought the subscription on the eHarmony website.

1. 01Log in to your account.
2. 02Click the down arrow next to your portrait at the top of the screen.
3. 03Click Data & settings.
4. 04Click Cancel auto renewal. Outside the US, the same control is labeled Amend subscription.
5. 05Read the page, then click the link at the bottom to start the cancellation.
6. 06Continue through to the confirmation page.

This turns off automatic renewal only. The term you already paid for still runs. Payments already scheduled on an installment plan stay due.

Cancel an App Store subscription

You bought the membership with an Apple ID.

1. 01On your iPhone, open Settings and go to the Subscriptions for your Apple ID.
2. 02Tap your eharmony subscription and cancel as instructed.

eHarmony says Apple does not let them manage App Store subscriptions, so only you can cancel it there. Deleting the app does not stop the payments.

Cancel in Google Play

You bought the membership in the Google Play app.

1. 01Open the Google Play app.
2. 02Tap your profile icon at the top right.
3. 03Tap Payments & subscriptions, then Subscriptions.
4. 04Select the subscription you want to cancel.
5. 05Tap Cancel subscription and follow the instructions.

Uninstalling the app does not cancel the subscription or stop scheduled payments.

Mail a cancellation notice

You want the cancellation in writing.

1. 01Write a signed and dated notice that says you are canceling.
2. 02Include the email address on your eHarmony account.
3. 03Mail it to eHarmony, Inc., Attn: Cancellations, P.O. Box 28, New Hope, PA 18938.

Email a three-day cancellation

You have a Premium Membership and you live in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, inside the short cancellation window in eHarmony's terms.

1. 01Email subscriptions@eharmony.com.
2. 02Say you are canceling the agreement.
3. 03Include the email address on your eHarmony account.

For the states other than Wisconsin, the window ends at midnight of the third business day after you subscribed, not counting Sundays and holidays. Wisconsin's terms use midnight of the third day after you signed.

Cancel by live chat

You are inside the three-day cancellation window above, and live chat is offered on your account.

1. 01Open live chat with eHarmony Customer Care.
2. 02Say you want to cancel the subscription.
3. 03Give the email address on the account.

eHarmony says live chat is not available to every member, and not at all times.

How to know it worked

• —The website path ends on a confirmation page. That page is the record that auto-renewal is off.
• —The paid term still runs out. You lose custom messages and photo viewing when it expires.
• —Auto-renewal stays on unless you cancel at least 24 hours before the current term ends.

Watch out for

• —eHarmony says the statement line reads eharmony, and the line includes a phone number. The statement FAQ does not print that number.
• —An installment plan, such as three-part pay, keeps charging the scheduled payments until the balance is paid. Cancelling does not erase that balance.
• —New York subscribers can pause a Premium Membership for up to one year by writing to eHarmony, Inc., P.O. Box 28, New Hope, PA 18938, or by emailing support@eharmony.com. A pause is not a cancellation.

eHarmony refunds

• —eHarmony says you do not get a refund for unused days when you turn off auto-renewal.
• —Premium members in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, and Rhode Island may cancel before midnight of the third business day after purchase, excluding Sundays and holidays. eHarmony says that refund is made within 10 days after it receives the written notice.
• —Wisconsin subscribers may cancel until midnight of the third day after signing. eHarmony says those payments are refunded within 21 days after the notice is delivered.
• —eHarmony says it cannot refund a purchase made through the iOS app. Ask Apple.