How to cancel Chispa

Turn off auto-renew in the app

You can still open Chispa.

1. 01Log in, tap the Profile icon, then the gear icon.
2. 02Scroll down and tap Manage Subscription.
3. 03Tap the Chispa app and follow the steps on the screen.

The help page says access lasts through the expiration date, then the account goes back to free. Subscriptions renew unless you cancel before the renewal date.

Cancel in Apple or Google

Apple or Google billed the subscription.

1. 01On an iPhone, the help page says open Settings, tap your Apple ID, Subscriptions, the subscription, Cancel Subscription, then Confirm.
2. 02The terms also say Settings, then iTunes & App Stores, your Apple ID, View Apple ID, Subscriptions.
3. 03For Google, the terms say open the Play app, then Menu, My Apps, Subscriptions, and cancel Chispa.

Apple or Google handles that cancel, not Chispa. Deleting the app does not stop it.

Mail a notice

Chispa billed you, or you are inside a three-business-day right.

1. 01Sign and date a note that you are cancelling, and include your name plus the email, phone, or other sign-up identifier.
2. 02Mail or deliver it to Chispa, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.

You can also email contactus@support.chispa-app.com. California and Ohio can use that email or fax 972-892-9570. The current terms say part of the business is at 8750 N. Central Expressway, Suite 1400, Dallas, TX 75231. An older copy of the terms, dated May 29, 2025, prints that street with ZIP 75205. The cancellation box is the same on both.

How to know it worked

• —A subscription renews until you cancel.
• —The terms say you keep a cancelled subscription until the current term ends.
• —Deleting the account is the gear icon, then Delete account. An Apple or Google plan still has to be cancelled in that store.

Watch out for

• —If you pay in four installments and cancel before the last payment, the terms say the rest of the balance stays due, unless the law says otherwise.
• —Do not send a support question to CHISPAOptOut@peoplemedia.com. That address is only for opting out of an older dispute rule, within 30 days of agreeing to the terms.

Chispa refunds

• —Purchases are final, except where the law requires a refund.
• —In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, you can cancel without a penalty before midnight of the third business day after you subscribed.
• —An Apple refund is handled by Apple, at getsupport.apple.com.