How to cancel BLK

Turn off auto-renew in the app

You can still open BLK.

1. 01Log in, tap the Profile icon, then the gear icon.
2. 02Scroll down and tap Manage Subscription.
3. 03Tap the BLK app and follow the steps on the screen.

The help page says access lasts through the expiration date, then the account goes back to free. Subscriptions renew unless you cancel before the renewal date.

Cancel in Apple or Google

Apple or Google billed the subscription.

1. 01On an iPhone, the help page says open Settings, tap your Apple ID, Subscriptions, the subscription, Cancel Subscription, then Confirm.
2. 02The terms also say Settings, then iTunes & App Stores, your Apple ID, View Apple ID, Subscriptions.
3. 03For Google, the terms say open the Play app, then Menu, My Apps, Subscriptions, and cancel BLK.

Apple or Google handles that cancel, not BLK. Deleting the app does not stop it. If you already cancelled, the help page says to contact Apple.

Mail a notice

BLK billed you, or you are inside a three-business-day right.

1. 01Sign and date a note that you are cancelling, and include your name plus the email, phone, or other sign-up identifier.
2. 02Mail or deliver it to BLK, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.

You can also email contactus@support.blk-app.com. California and Ohio can use that email or fax 972-892-9570. The terms say part of the business is at 8750 N. Central Expressway, Suite 1400, Dallas, TX 75231. That street is not the cancellation box.

How to know it worked

• —A subscription renews until you cancel.
• —The terms say you keep a cancelled subscription until the current term ends.
• —The help page says that after the paid period ends, the account becomes free.

Watch out for

• —If you pay in four installments and cancel before the last payment, the terms say the rest of the balance stays due, unless the law says otherwise.
• —New York can put a subscription on hold for up to a year by writing Match Group Legal, P.O. Box 25472, Dallas, Texas 75225.
• —Do not send a support question to BLKOptOut@peoplemedia.com. That address is only for opting out of an older dispute rule, within 30 days of agreeing to the terms.

BLK refunds

• —Purchases are final, except where the law requires a refund.
• —In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, you can cancel without a penalty before midnight of the third business day after you subscribed.
• —An Apple refund is handled by Apple, at getsupport.apple.com.