Do it yourself
Cancel Brainscape yourself
TLDR: Cancel the Pro plan in your account before the next period starts, or cancel in the app store if you bought it there. Pro lasts through the period you already paid and then does not renew, and that period is not refunded.
Cancel Pro before it renews
Brainscape billed the Pro plan.
- 01Open the account screen.
- 02Cancel the Pro plan before the next subscription period starts.
The terms do not name the button. They say a paid period is non-cancelable. If you cancel, Pro lasts through the end of the period you already paid. It then does not renew.
Cancel a plan an app store bills
You bought Pro in a mobile app store.
- 01Cancel it in that store. The terms say the stores can bill Pro and can change fees.
Mail a notice
You want it on paper. The privacy policy says to write here about the policy.
- 01Write that you are cancelling Pro, and include the email on the account.
- 02Mail it to Bold Learning Solutions, Inc. (dba Brainscape), 159 W 25th St, Ste 517, New York, NY 10001, Attention: Data Privacy.
Privacy questions can also go to support@brainscape.com.
How to know it worked
- Pro renews at the end of the current period and charges the card on the account.
- A free account does not need a cancel. Pro is the paid plan.
- If a payment is late, they can suspend the account or remove Pro.
Watch out for
- A price change starts with the next period. Cancel before that renewal if you do not want the new price. They do not refund you if the price later drops.
- If they replace your plan, you move to the plan that matches the old price unless you upgrade.
- They do not refund money already paid if they end or suspend the account.
Brainscape refunds
- The terms say a paid Pro period is non-refundable, and they do not refund amounts already paid.
Sources · checked 28 October 2026
