Do it yourself
Cancel Burst Oral Care yourself
TLDR: Open My Subscriptions and cancel a product plan by 11:59pm Pacific on the last day of the 12-week term, or email hello@burstoralcare.com. There is no prorated refund of the term you are in, and a membership early-cancellation fee is the rest of the first year.
Cancel a product subscription
Brush heads or another product renew every 12 weeks.
- 01Sign in at burstoralcare.com.
- 02Open My Account.
- 03Use the My Subscriptions menu to cancel.
- 04Do it by 11:59 p.m. Pacific Time on the last day of the current 12-week term, or the next term can still be charged.
Cancel by email
The account page will not finish, or you are on the membership plan.
- 01Email hello@burstoralcare.com.
- 02Say whether you want the product subscription or the membership cancelled.
- 03Give the email on the account.
How to know it worked
- A product subscription cancelled by 11:59 p.m. Pacific Time on the last day of the term is not charged for the next term.
- There is no prorated refund of the fee for the term you are in.
- A membership can be cancelled at any time. If you have not made all four first-year payments, the terms add an early cancellation fee.
Watch out for
- A product subscription renews every 12 weeks at the price then in effect. BURST can change the price with notice.
- The membership is separate. The first payment is one-fourth of the first-year fee, and payments are due every 12 weeks. The plan renews each year.
- The starter kit is a BURST Adult Sonic Brush plus other products for the plan you picked. The terms do not list a dollar price for the membership.
- Cancel the membership before the fourth payment and the early cancellation fee equals the first-year payments you still owe. After two of four payments, the fee is the two that are left. After the fourth payment in the first year, there is no cancellation fee.
- If a renewal payment fails, BURST can demand the money or pause the subscription and keep trying the card. The new term starts the day the payment arrives.
- Texting STOP to 28778 only stops marketing texts. It does not cancel the product subscription.
- The contact page lists a text number, +1 855-585-2070, and does not list hours. The terms do not say that number cancels a subscription.
Burst Oral Care refunds
- There is no prorated refund of a product-subscription term you already paid.
- The membership early-cancellation fee is the rest of the first year, not a refund.
- Bulk orders are final, except a damaged or wrong product rejected at delivery. That claim goes to officesales@burstoralcare.com within 30 days of the purchase.
Sources · checked 28 October 2026

