Do it yourself
Cancel By Humankind yourself
TLDR: Cancel the refill subscription on your account page. If a refill order has already been created, that order is still billed and still ships. Email we@byhumankind.com or text 917 935 4205 right away if you want that refill stopped and refunded. A skip on the Deliveries tab is not a cancel.
Cancel on your account page
You can sign in, or you can activate the account from the checkout email.
- 01Sign in. If you never set a password, activate an account with the email you used at checkout.
- 02Open your account page and cancel the subscription there.
The FAQ says edits and cancellations are on the account page. It does not name the cancel button. The Subscriptions tab is where you change scent, flavor, or frequency. The Deliveries tab is where you skip a refill. A skip is not a cancel.
Stop a refill that was already created
You got the confirmation email that a refill order was created or shipped.
- 01Email we@byhumankind.com or text 917 935 4205.
- 02They answer Monday to Friday, 9 a.m. to 5 p.m. EST.
- 03Ask them to stop that refill from shipping and to refund it.
Cancelling the subscription after that confirmation does not cancel the refill that was just created. You are billed when each refill order is created. Cancelling then only stops future refills.
How to know it worked
- Subscriptions are optional. A one-time order is not a subscription.
- Subscription refills are 10% off, ship free, and arrive as 2-packs after the first refill.
- If you pick a frequency such as every 4 weeks, the first 2-pack comes at that interval, and later 2-packs come at double that interval.
- You are billed when each refill order is created, not on a separate membership date.
Watch out for
- A refill order that has already been created is still billed and still ships if you only cancel the subscription.
- They do not require a password at checkout, so the first sign-in is often an account activation with the checkout email.
- They ship only in the United States.
- Free shipping on orders arrives in 4 to 7 business days. Priority shipping is $9 and arrives in 2 to 3 business days.
By Humankind refunds
- If a refill was already created, email or text them to stop the shipment and ask for a refund of that refill.
- If you are unhappy with an order, the FAQ says you can return it within 30 days for a full refund or store credit. Email we@byhumankind.com with the order number and what went wrong.
Sources · checked 2 November 2026
