Do it yourself
Cancel Happy Head yourself
TLDR: Open the help page or call (844) 962-4247 at least 3 days before the next bill, or an order marked Processing, Shipped, or Completed still goes out. Within 6 months of starting a prescription, the most recent month's supply can be returned for a refund minus shipping.
Contact them three days ahead
Happy Head bills the box.
- 01Open www.happyhead.com/help.
- 02Or call (844) 962-4247, Monday through Friday, 6 a.m. to 5 p.m. Pacific.
Do it at least 3 days before the next bill or that order can still process. Boxes ship about every 25 to 27 days. An order marked Processing, Shipped, or Completed still ships and is charged. You can move the next bill date under the Subscriptions tab before the order is placed. A pause also needs 3 days before the bill date, and the next order does not process while it is paused. If a prescription stops because a checkup or ID is missing, they can switch you to a non-prescription plan. They email at least 7 days before that. You can cancel before or after the switch. Cancelling and starting again each month to get a new-patient discount breaks the terms.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Happy Head, Inc., 11669 Santa Monica Blvd, Suite 101, Los Angeles, CA 90025.
The terms say a dispute notice goes there. Call or use the help form as well. A letter can miss the 3-day cutoff.
How to know it worked
- A request 3 days before the bill date stops that order.
- An order already processing, shipped, or completed is still charged.
Watch out for
- An account left unverified for more than 120 days can be closed. A refund then has to be asked for inside those 120 days.
- Reselling the products gets the service cancelled with no refund.
- If they swap a product, the price and the billing cycle can change. You can ask them to cancel that order instead, and a charge already taken is refunded.
Happy Head refunds
- Within 6 months of starting a prescription, you can return the most recent month’s supply for a refund of what you paid for that box, minus shipping and other fees. Use the help form with the subject Guarantee Return Request and the order number. The box has to come back in the original packaging, and the order numbers have to match. This does not cover the whole subscription, and it does not cover non-prescription products.
- A damaged item: contact them within 7 days of delivery.
Sources · checked 28 October 2026
