Do it yourself
Cancel Harney & Sons yourself
TLDR: Cancel the product on the manage-subscriptions page, email customerservice@harneyteas.com, or call 888-427-6398. A skip is not a cancel, and a shipment that already went out is not promised back.
Cancel in Manage Subscriptions
You can still sign in.
- 01Open the manage-subscriptions page from your Harney account.
- 02Cancel the product you want to stop.
The subscription page says you can swap, skip, or cancel any subscribed product there. A skip is not a cancel.
Email customer service
The account steps fail, or you need a delivery schedule the site does not offer.
- 01Email customerservice@harneyteas.com.
- 02Say you want the subscription cancelled, and include an order number if you have one.
Call tea consultants
You want a person.
- 01Call 888-427-6398. The contact page says Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.
- 02From outside the US, call (518) 789-2100. From Canada, the toll-free number is (888) 745-9354.
- 03Say you want the subscription cancelled.
How to know it worked
- Most subscribed products can ship every 20, 30, 45, 60, 90, or 120 days. A different schedule is an email to customer service.
- The contact page does not name a cutoff before the next shipment.
- A one-time order can only be changed or cancelled before it enters dispatch. After that, they say changes are not possible, and you pay return shipping on unwanted items.
Watch out for
- Coupons exclude subscriptions unless the coupon says otherwise.
- The contact page also lists 518-789-2100 as the fax for an order or an inquiry. That is the same number as the outside-US phone.
- Mail goes to Harney & Sons Fine Teas, 5723 Route 22, Millerton, NY 12546.
Harney & Sons refunds
- The subscription page does not promise a refund of a shipment that already went out.
- Returns are handled by email or by calling (888) 427-6398. The contact page points to the returns policy for the steps.
Sources · checked 28 October 2026
