Do it yourself
Cancel HelloFresh yourself
TLDR: Open Account Settings and click Cancel Plan by 11:59pm PST, five days before delivery. A box already past that cutoff is still charged, and skipping a week does not cancel the plan.
Cancel in Account Settings
HelloFresh bills the weekly box.
- 01Log in.
- 02Click your name at the upper right, then Account Settings.
- 03On the plan page, under Status, click Cancel Plan.
- 04Follow the prompts. A message confirms the account is cancelled.
Do it by 11:59 p.m. PST, 5 days before the next delivery. After that cutoff they cannot stop a box that is already in process, and you pay for it. To skip a week instead, open My Menu, pick the delivery day, and click Skip Week. You can turn the account back on later. Questions can go to hello@hellofresh.com or (646) 846-3663.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include your name, address, and the email on the account.
- 02Mail it to HelloFresh, Attn: Legal Department, 28 Liberty Street, 10th Floor, New York, NY 10005.
The terms say a dispute notice goes to that address by certified mail, with a copy to arbitrationoptout@hellofresh.com and the subject User Dispute. The company offices are at the same street. A paper request still has to beat the 5-day cutoff or the next box is charged.
How to know it worked
- The site shows a message that the account is cancelled.
- A box already past the cutoff is still charged.
Watch out for
- There is no long-term commitment. Skip, pause, or cancel by the cutoff.
- A price change gets at least 10 days’ notice. Taking the next box after that notice accepts the new price, unless you cancel.
HelloFresh refunds
- The terms say the subscription fee is not refunded, except where those terms say otherwise.
- They will not cancel a box after the cutoff, and you pay for orders already processed.
Sources · checked 28 October 2026
