Do it yourself
Cancel Intelligentsia Coffee yourself
TLDR: Open My Subscriptions and cancel, or email customersupport@intelligentsiacoffee.com at least 72 hours before the next charge. A skip or a date change leaves the subscription on, and a charge that already went through is not promised back.
Cancel in My Subscriptions
You can still sign in.
- 01Log in and open My Subscriptions.
- 02Cancel that subscription.
The subscription page says you can cancel, skip, or postpone there at any time. Skip order holds one shipment. Change date moves it. Neither one ends the subscription.
Cancel by email
You want it in writing. Give them 72 hours before the next charge.
- 01Email customersupport@intelligentsiacoffee.com.
- 02Say you want the subscription cancelled, and give the email on the account.
- 03Send it at least 72 hours before the next charge date.
Cancel by phone
You want a person. The terms say to call at least 72 hours before the next charge, and to leave a voicemail.
- 01Call (888) 945-9786.
- 02Leave a voicemail that you want the subscription cancelled.
The terms say the line is Monday through Friday, and the customer-service block on that page says 8 a.m. to 4 p.m. PT. The privacy notice says the same number is open Monday through Friday, 6 a.m. to 6 p.m. CT.
How to know it worked
- The subscription keeps charging the amount and schedule from checkout until you cancel, pause, or change it.
- A phone or email cancel needs 72 hours before the next charge. The account page does not repeat that cutoff.
- Shipping on a subscription is free. The amount is whatever you chose.
Watch out for
- A gift subscription is a normal subscription that bills as each order ships. It has to be cancelled later. You cannot pay the whole gift up front.
- You have to be 18 to have an account.
- The subscription page lists a code, 20OFFFOUR, for 20% off the first four orders. That is a checkout offer, not the cancel rule.
- The terms say to write Intelligentsia Coffee, Inc., 7300 S. Central Ave., Chicago, IL 60638. Privacy requests go to 1850 W. Fulton Street, Chicago, IL 60612, Attn: Privacy Request.
Intelligentsia Coffee refunds
- The subscription terms do not promise a refund of a charge that already went through.
- They do say a later shipment stops once the subscription is cancelled in time.
Sources · checked 28 October 2026

