How to cancel HP Instant Ink

Cancel in your Instant Ink account

You can sign in to the account for that printer.

1. 01Sign in to your HP Instant Ink account, or your Instant Ink for Business account.
2. 02Under Overview, open Printer Details and check the serial number.
3. 03Click HP Instant Ink, then Update Plan.
4. 04Under Plan Details, click Cancel Instant Ink and follow the prompts.

The terms also list hpinstantink.com/cancel. Business customers can use hpinstantink.com/cancel_business. Taking the cartridges out, stopping printing, or unplugging the printer does not cancel the plan.

Cancel by phone

You cannot sign in, or you want HP to cancel it for you.

1. 01Call 1-855-785-2777.
2. 02Give the email on the HP account and say you want Instant Ink cancelled.
3. 03Ask them to confirm the last day of the billing period.

The terms list this number as HP Customer Support. They do not list hours.

How to know it worked

• —HP emails you when the cancellation is completed, and again at the end of the billing cycle.
• —A monthly plan ends on the last day of the current billing period. You can keep printing with Instant Ink cartridges until then.
• —After that, remove the Instant Ink cartridges. They only work in an enrolled printer. The terms say HP then disables them.
• —The last monthly charge comes at the end of the billing cycle. Your billing cycle is on the account page.
• —Until that cycle ends, a Keep Enrollment button can put the plan back on. If it is gone, the cancellation is final.

Watch out for

• —Removing the cartridges, not printing, or disconnecting the printer from the internet does not stop the monthly charge.
• —A pause is not a cancellation. If the account offers it, a pause can last up to 6 months, monthly fees stop, and you can still print up to 10 pages a month. If you do not see Pause Instant Ink, a pause is not available.
• —The terms say that choosing "cancelling temporarily" can offer a pause of one to three months instead of ending the plan.
• —A yearly plan renews on its own, or sooner if you use all the plan pages. Cancel within 30 days of the billing cycle start and it ends immediately. After 30 days it waits until the yearly cycle ends or the pages are used up, whichever comes first.
• —HP keeps charging for each enrolled printer until you cancel that printer's subscription.
• —On an HP All-in-One plan, Instant Ink cannot be cancelled by itself. It ends only when that whole print subscription is cancelled, and the billing information goes to HP's finance partner, not to HP. HP's Instant Ink article sends All-in Plan printers to a separate support page.
• —If a payment fails, HP can stop the cartridges until it collects. If it never collects, it can cancel the service.

HP Instant Ink refunds

• —A monthly plan is charged in full for the last billing period. HP does not refund plan pages or rollover pages you did not print, and it does not refund unused ink.
• —Cancel a yearly plan within 30 days of the billing cycle start and HP ends it immediately and gives a partial refund based on the pages you used.
• —Cancel a yearly plan after those 30 days and HP says no refund is available.
• —If HP cancels the service, the terms say you get a refund of payments made in advance.