How to cancel Javy Coffee

Cancel in the customer portal

You can sign in with the email on the order.

1. 01Open the Javvy Coffee customer portal.
2. 02Sign in with the email you used to order. Javvy emails you an access code.
3. 03Click Manage Subscriptions.
4. 04Cancel the subscription.

The terms say a subscription bills every 30 days. Cancel at least three days before the next billing date if you do not want the next order.

Cancel by email

You cannot get into the portal, or you want the request in writing.

1. 01Email support@javvycoffee.com.
2. 02Give your name and the email on the order, and say you want the subscription cancelled.
3. 03Ask them to confirm it before the next billing date.

Javvy says the team usually replies within 48 hours, Monday to Friday. It does not give a time zone.

How to know it worked

• —The terms say you cancel in your account or by emailing customer support. They do not describe a separate cancellation number.
• —Cancelling stops future shipments. It does not stop an order the warehouse has already started.
• —The subscription page says you can also skip a delivery or change the next shipment date in the portal. A skip is not a cancellation.

Watch out for

• —Cancel at least three days before the next billing date. Otherwise the next scheduled order still goes out.
• —Once the payment is taken and the order is in progress at the warehouse, Javvy cannot cancel it and will not refund it.
• —Javvy tries to ship the same day, and orders generally ship within 72 business hours, so a change request can be too late.
• —The first subscription order ships free. After that, most US orders have a flat $5.95 shipping charge. Hawaii, Alaska, and military addresses can differ.
• —You are only charged for the products in the subscription and for shipping. Javvy says there is no other recurring fee.
• —Javvy may update an expired card and bill the new number.
• —Only javvycoffee.com can change this subscription. Javvy says other companies with "Java" or "Jav" in the name cannot.

Javy Coffee refunds

• —A first order has a 100% money-back guarantee within 30 days of delivery. Use the contact form on Javvy's site.
• —A renewal is different. Cancel before the card is charged. Once the warehouse is working on the order, it is not refunded.
• —An approved refund goes back to the original payment method within 5 to 10 business days. The bank can take longer.
• —A return sent to the warehouse without approval is not accepted or refunded.
• —Shipping fees are not refunded.