Do it yourself
Cancel Hint Water yourself
TLDR: Open My Subscriptions and select Cancel at least 24 hours before the next shipment, or email hello@drinkhint.com. Hint does not do returns or refunds, and a change inside 24 hours of shipment may not go through.
Cancel in My Subscriptions
You are at least 24 hours before the next shipment.
- 01Log in at drinkhint.com and open Account.
- 02Select My Subscriptions.
- 03Select Edit Subscriptions.
- 04Select Cancel.
- 05Choose a reason.
- 06Select Cancel Subscription.
The FAQ says a change has to be in at least 24 hours before the next shipment. The terms also say you can cancel by emailing hello@drinkhint.com.
Cancel by email
The account steps fail.
- 01Email hello@drinkhint.com.
- 02Say you want the subscription cancelled, and give the email on the account.
How to know it worked
- There is no long-term commitment. The card is billed when each shipment goes out, until you cancel.
- A change inside 24 hours of the next shipment may not go through.
- Shipping is free when a shipment has 3 or more cases.
Watch out for
- A one-time order is different. Only customer support can cancel it, and only in a short window before it ships. After it reaches the warehouse, they say it is out of their hands.
- They do not take returns, exchanges, or refunds, for food safety. If a case arrives wrong, email hello@drinkhint.com anyway.
- Texting STOP stops texts. It does not cancel the water subscription.
- If a bottle size is unavailable, they can substitute another size, such as two 16 oz bottles instead of one liter.
- A dispute notice goes by certified mail or FedEx to 625 Market Street, Suite 1000, San Francisco, CA 94105.
Hint Water refunds
- The FAQ says Hint does not do returns, exchanges, or refunds.
- A subscription cancel stops later shipments. It does not say the case already billed comes back.
Sources · checked 28 October 2026

