How to cancel Joe Coffee

Cancel in My Account

You can still sign in.

1. 01Log in to My Account.
2. 02Cancel the subscription so later bags stop.

The club page says you can pause, skip, or stop anytime. The shipping policy says a change has to be in at least 96 hours before the next roast date. The FAQ says you can adjust it until 6 p.m. the night before it goes out.

Email if you are stuck

The account will not open.

1. 01Email shipping@joecoffeecompany.com if you need help changing the subscription.
2. 02Email orders@joecoffeecompany.com if you cannot find the account or cannot log in.
3. 03Shipment questions go to hello@joecoffeecompany.com.

Customer service is Monday to Friday, 9 a.m. to 5 p.m. EST. They ask for 24 to 48 hours to reply. The contact form says 1 to 2 business days.

How to know it worked

• —The club page says every subscription order ships free. You pick weekly, every couple of weeks, or monthly.
• —Bags are 12 oz, 2 lb, or 5 lb.
• —The first subscription order ships the day after you place it. Later orders follow that same gap.
• —Subscription sales are final. A later bag stops once you cancel future shipments.

Watch out for

• —The FAQ says changing to a different coffee means cancelling this subscription and starting a new one. The club page says you can swap the coffee without starting over.
• —Coffee is roasted to order, so one-time coffee orders are not returnable. A damaged or wrong subscription bag is replaced if you contact them.
• —They are not responsible for a package lost because the address was wrong. If it comes back, they reship after you confirm the address.
• —Mail goes to Joe Coffee, 443 Park Avenue South, Suite 1000, New York, NY 10016. That is the headquarters and the education lab.

Joe Coffee refunds

• —The FAQ says all subscription sales are final.
• —A damaged or incorrect subscription item is replaced at no extra cost. An approved refund of something else takes 5 to 10 business days, and shipping is not refunded.