How to cancel McAfee

Turn off renewal in My Account

You bought the subscription from McAfee and can still sign in.

1. 01Sign in to My Account.
2. 02Turn off automatic renewal, or cancel the subscription, on that page.
3. 03Do this more than 30 days before the term expires, so the card is not charged for the next renewal.

Turning off automatic renewal stops the next term. It also ends the extra benefits McAfee gives people who stay on automatic renewal.

Cancel through Customer Service

You cannot finish it in My Account, or you want a refund.

1. 01Contact Customer Service at service.mcafee.com.
2. 02Ask them to turn off automatic renewal or to cancel the subscription.
3. 03For a refund, ask within 30 days of the first purchase, or within 60 days after an automatic renewal charge.

How to know it worked

• —McAfee's license says you can cancel any time before the expiry date.
• —If you do not qualify for a refund, you keep the software until the end of the term you already paid.
• —A refund has to be requested. Turning off renewal does not, by itself, refund a charge already made.

Watch out for

• —If you bought from McAfee, the paid plan renews at the end of the term unless you opt out. McAfee emails you first and can charge the card within 30 days before the term ends. The renewal price can differ from what you first paid.
• —The automatic-renewal rules in the license are for a purchase from McAfee, not from a third party.
• —McAfee's free-trial terms charge $39.99 at the end of the trial, then renew at $109.99/yr. That renewal is billed 7 days ahead. Cancel before you are charged.
• —The Virus Protection Pledge is not available on a Google Play or Apple App Store purchase. Where it does apply, McAfee refunds the current term if it cannot remove a virus, and the product has to be on automatic renewal.
• —McAfee has a separate Multi Access setup when a mobile or internet provider supplies the service. The My Account steps above are for a subscription McAfee sold you.

McAfee refunds

• —In the first 30 days after purchase, you can cancel for any reason and ask for a refund of what you paid.
• —McAfee says it gives a full refund if you contact Customer Support within 30 days of the initial purchase, or within 60 days of an automatic renewal.
• —If you miss the window and the renewal charge goes through, the license gives you 60 days after that charge to ask for a refund and cancel.
• —If McAfee cannot remove a virus from a supported device, the Virus Protection Pledge refunds the amount you paid for the current term. It does not cover damage the virus caused, and it does not apply to Google Play or Apple App Store purchases.