Do it yourself
Cancel PlushCare yourself
TLDR: Email info@plushcare.com and say you want the membership cancelled. It stays on until the term you paid ends and then does not renew, and a refund is given where the law requires it or where the account says so.
Email info@plushcare.com
PlushCare bills a membership.
- 01Email info@plushcare.com.
- 02Say you want the membership cancelled, and include the email on the account.
The membership can be monthly or yearly. It stays on until the end of the term you paid, then it does not renew. The membership fee is for non-medical features. The terms say paying it is not required to get medical care. An employer plan may not charge the fee. If that coverage ends, you can pay yourself or stop. A fee change starts at the next cycle after they email or message you. Cancel before the renewal date if you do not want the new price. Deleting the account is separate: in the app, open My Profile from the home page and select Delete My Account.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to PlushCare, Inc., 157 West 18th Street, 2nd Floor, New York, NY 10011.
The terms say a dispute notice goes there by certified mail or FedEx. Email info@plushcare.com as well so the membership stop is on record.
How to know it worked
- A cancelled paid membership stays active until the end of the current term.
- It does not renew.
Watch out for
- If PlushCare ends the account because you broke the terms, they do not refund the fee.
- If they end it for another reason, they refund the unused part of the fee.
- Text messages can include health information and are not encrypted. Text STOP is for texts, not the membership.
PlushCare refunds
- Refunds, including a partial refund, are given where the law requires or where your account says so.
- A cancel you start yourself leaves the membership on through the paid term.
Sources · checked 28 October 2026
