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Checked 28 October 2026

How to cancel Tonal

Tonal Systems, Inc. sells the Tonal membership in the US, from San Francisco. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Tonal so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Tonal until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Tonal never cancels
Cancel Tonal for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Tonal

Fill out one short form. We mail an official termination letter to Tonal's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Tonal Systems, Inc.69 Converse StSte 200San Francisco, CA, 94103USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Tonal subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Tonal yourself

TLDR: After the required first 12 months, open Membership Management on the trainer and tap Cancel Membership, or call (855) 698-6625. During that first year you still owe the membership, the pages do not offer a refund of payments already due, and after the year it is month to month.

Cancel on the trainer

The first 12 months are finished.

  1. 01On the trainer, tap Profile & Account.
  2. 02Select Your Account, then Membership Management.
  3. 03Tap Cancel Membership and follow the prompts.

You can also call (855) 698-6625. The membership page says cancel through your account under Membership. A pause is requested on the pause form or by phone. During the first 12 months you still owe the membership payments. A pause or a missed payment can stretch that year.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Tonal Systems, Inc., 69 Converse St, Ste 200, San Francisco, CA 94103.

The terms say a question or complaint can go to that street, to support@tonal.com, or to 855-698-6625. A copyright notice uses the same street, to the Tonal Copyright Agent.

How to know it worked

  • After the first year, the membership is month to month until you cancel.
  • Without it, the machine still does a basic lift. Guided workouts, weight suggestions, and history tracking stop.

Watch out for

  • Every new Tonal includes a 12-month membership. It is required for that year.
  • If the membership was financed with Affirm before July 6, 2021, it is bundled with the equipment payments and cannot be cancelled. Affirm purchases on or after that date do not include the membership in the bundle.

Tonal refunds

  • The membership pages do not offer a refund of payments already due in the first 12 months.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Tonal

  • You cannot log in, or do not remember the email

    The notice goes to Tonal in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Tonal until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Tonal

What people ask about Tonal.

How do I cancel Tonal?

After 12 months, on the trainer open Profile & Account, then Your Account, then Membership Management, then Cancel Membership. Or call (855) 698-6625. Mail goes to Tonal Systems, Inc., 69 Converse St, Ste 200, San Francisco, CA 94103.

Can I cancel in the first year?

The help page says you still owe the membership payments for the first 12 months. After that, it is month to month and you can cancel or pause.

Can you cancel Tonal without me logging in?

Yes. The notice goes to Tonal in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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Hand Tonal off to us$14.95 once · we handle the rest

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